Session Recordings: Setup & Activation

What are Session Recordings?

A session recording captures a visitor's complete interaction during a single visit — mouse movements, clicks, scrolling, and navigation path — as a video-like replay. Analyzing these recordings helps you:

Understand why visitors drop off on a specific page.
Identify confusing navigation or broken interactive elements.
Validate layout or content changes on your site.
Supplement heatmap data with session context.

Note: Your recording limit is determined by your subscription plan and does not reset monthly. Find your current usage status in the top left corner of the Session Recordings screen.

Activating Session Recordings

Go to Visitor Behavior → Session Recordings.
On the Welcome screen, click Let's Get Started.
Configure your recording preferences by clicking on the 3 dots behind Session Recordings.

Here you can configure:
- Which pages to record (all pages or specific URLs).
- Minimum session duration to record.
- Whether to enable text obfuscation for sensitive content.
Click Save Changes. You can also select Setup Later from Settings to configure at a different time.

Recordings will begin capturing sessions immediately after activation, for consenting visitors who match your defined settings. To pause or resume recording at any time, use the Active toggle in the upper right corner of the Session Recordings view.

Session Recordings Overview

The overview table lists all recorded sessions, one row per recording, with the following columns:

Column	What it shows
Recording ID & Date	A unique auto-generated ID and the date/time the recording was created. Use IDs to search via filters.
Duration (mm:ss)	The length of the recorded session.
Alarming Behavior Events	The number of ABEs (rage clicks, dead clicks, excessive scrolling, etc.) detected during the session. Hover to see a breakdown by type.
Visited Pages	Number of pages visited, plus the visitor's entry and exit page. Hover for details.
Visitor Details	Whether the visitor is new, returning, or a converting visitor. Includes an approximate location link.
Referrer	The URL that brought the visitor to your site.
Recording Details	Device type, OS, and browser used.
Actions	Play the recording, or use the More Options menu to mark as favorite, add a note, mark as watched, copy a sharing link, or delete.

You can also switch to Card View using the menu icon at the top left of the report block, which displays the same information in a card-based layout.

Managing recordings

From the Actions column (or the More Options menu), you can manage recordings:

Mark as Favorite — adds an orange star to the recording for quick access.
Add a Note — attach a text note to the recording for context or team collaboration.
Mark as Watched / Unwatched — helps track progress when reviewing many recordings.
Copy Recording's Link — copies a direct link to the recording to share with colleagues.
Delete Recording — permanently removes the recording. This cannot be undone and requires owner or admin permissions.

Use Bulk Actions (click Select at the top) to apply any of these actions to multiple recordings at once.

Filtering recordings

The Session Recordings Overview can be filtered by a wide range of criteria to find exactly what you need:

Filter	What it does
Alarming Behavior Event	Find recordings that contain specific ABE types (rage clicks, dead clicks, etc.).
Browser Name	Isolate recordings from a specific browser to debug browser-specific issues.
Contains Page / Does Not Contain Page	Filter by URL text strings to focus on a specific page or section.
Countries	Filter by visitor country of origin.
Devices	Filter by device type (desktop, tablet, mobile).
Duration	Set a minimum or maximum session duration to target highly engaged or quickly abandoned sessions.
Entry Page / Exit Page	Filter by the first or last page of the session to evaluate landing pages or dropout pages.
Funnel Filter	Find recordings where the visitor dropped out of a defined conversion funnel.
Traffic Channel	Filter by channel including Direct, Paid Ads, Email, Organic Search, Social Media, and AI Traffic (visitors from ChatGPT, Claude, Gemini, etc.).
UTM Campaign Name	Filter recordings from a specific campaign.
Visitor Type	Filter by new, returning, or converting visitors.
Marked as Favorite / Watched	Find recordings you have previously marked.
Recording ID	Find a specific recording by its unique ID.

To apply a filter: click the filter icon → choose a category → specify a value → click Submit. Save frequently used filter combinations as templates using Save set filters for report block.

Detail view and playback

Click the play icon on any recording row to open the detail view. The majority of the screen is the session recording itself. Controls include:

Play / Pause
Speed controls — increase playback speed up to 8× with a single click.
Skip Inactivity — automatically skips periods where the visitor was inactive.
Full-screen mode

The detail view also shows the session's Recording Details (date, visitor type, country, device, OS, browser, referrer, entry and exit page), and allows you to navigate to the previous or next recording without returning to the overview.

Visitor's Actions and Alarming Behavior Events

Switch to the Visitor's Actions tab within the detail view to see every interaction the visitor made during the session, second by second — scrolling, clicks, page navigations, and more. Use the Jump to Action button (clock icon) next to any event to jump directly to that moment in the recording.

Visitor interactions are categorized into two types:

Normal Behavior Events (NBEs): expected, positive interactions such as clicks, scrolling, form field inputs, and page navigations.
Alarming Behavior Events (ABEs): patterns that suggest frustration, confusion, or technical problems:

ABE type	What it means
Rage Clicks	5+ clicks in 6 seconds without a page change — visitor is clicking something that isn't responding as expected.
Dead Clicks	A click that doesn't trigger any visual change — suggests a broken element or a non-linked element that looks clickable.
Excessive Scrolling	Very rapid scrolling — may indicate disorientation, poor content hierarchy, or navigation issues.
Intense Mouse Movement	Very fast, wide mouse movement — may suggest a confusing page layout.
U-Turns	Rapid navigation from page A to B and back to A — may indicate misleading internal links.
Rapid Page Reloads	3+ reloads in 7 seconds — may indicate server response issues or broken page states.

The Visitor's Actions tab header shows the total count of NBEs and highlights ABEs in red. Hover over the tab to see the full breakdown.

Text obfuscation and settings

If your website contains sensitive content — such as form fields, personal information, or passwords — enable text obfuscation to protect visitor privacy within recordings. Text on the page is blurred so it cannot be read, while click and scroll behavior is still fully captured.

To configure recording settings (including text obfuscation, page targeting, and minimum session duration), go to Website Settings → Module Settings → Session Recordings, or click More Options → Recording Settings from within the Session Recordings tab header.

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