Pricing
- Do you offer an agency licence?
- Can you guarantee there will be no increase in prices?
- Do you charge VAT?
- Why do you charge local VAT?
- Do subdomains require a separate subscription?
- If I have a free subscription on an account with more domains, will it still be free?
Subscription
- Why has my subscription been changed?
- My website has less than 100 pages - why am I not on the free subscription?
- My subscription has been changed from a free subscription to a 1-month trial (Premium). How do I get back on the free subscription?
- Is the ‘Free subscription’ GDPR, ePR or CCPA compliant? If yes, what is the difference between the free subscription and the premium subscription?
- How do I know what plan I've subscribed to?
- I have upgraded to a Premium account. Now, where can I choose which of the premium plans I want?
Payment and invoicing
- There is an error when I try to pay with my credit card - can you help?
- Where is my invoice?
- I deleted my domain, why am I being charged for it still?
- E-invoicing in Italy (FatturaPA via SDI)
- Can I pay annually instead of monthly?
- Can I pay with AmEx?
The Cookiebot account
- Please make sure never to sign in to the same Cookiebot account at the same time in multiple browsers (or browser windows).
- We no longer have access to the email used to sign up for Cookiebot. How can we regain access to the account?
- Change account details
- Can I handle multiple domains from one account?