Issues with credit card payments

If you receive an error message during the payment process, there could be many reasons for this. Your credit card company doesn't share the exact reason for the failure with Cookiebot.

We've put together a list of the most common payment errors and solutions. To find out the exact reason why your credit card couldn't be added or the automatic withdrawal failed, contact your bank or credit card issuer.

Typical errors that could cause payment failures:

1. Incorrect card number
2. Card expired
3. 3D Secure not enabled
4. Insufficient funds
5. Transaction not allowed
6. Issues with our payment provider

1. Incorrect card number – Solution

Log in to your Cookiebot manager and go to "My account" to check that your credit card details are correct.

2. Card expired – Solution

Try adding a different credit card or payment method. See also alternative payment methods.

3. 3D Secure not enabled – Solution

Our payment provider only accepts credit cards that use 3D Secure. This solution is marketed under different names, including Verified by Visa, Mastercard SecureCode, J/Secure, and Dankort secured by Nets. 3D Secure usually adds an extra step to the payment process where you enter a code sent to your mobile phone for verification.

Confirm with your bank that your credit card is enrolled in 3D Secure. If it isn't, our payment provider won't accept it, even if the card works with other services that don't require this level of security.

4. Insufficient funds – Solution

Make sure you have enough money in your account for the purchase.

If your credit card limit was reached, this may be due to a daily limit, a maximum amount for a single charge, or too many charges in one period. Check the limits on your credit card and contact your bank to increase the limit, or try again when the card is ready to be charged.

5. Transaction not allowed – Solution

This message means the bank rejected the transaction. Contact your bank to check if there's a problem with your account or credit card.

6. Issues with our payment provider – Solution

These technical issues are rare and never last more than 24 hours. Wait and try again later.

Alternative payment options

Credit card

We accept all major credit cards including Visa, Mastercard, Maestro, JCB, Discover, and the Danish credit card Dankort. If you have a different credit card (with 3D Secure enabled and sufficient funds), you may try adding that one instead.

PayPal

A solution that works for many users is to add the credit card to a PayPal account and then add PayPal as the payment method. You'll still be charged on the same credit card.

PayPal can also be linked directly to your bank account. See PayPal's own explanation on how to do this.

Bank transfer

If none of the online payment options work for you, we can set up your Cookiebot account with invoicing via bank transfer. This is available for yearly prepaid payments only, and only for subscriptions with more than one domain.

Note that we don't offer refunds for yearly prepaid accounts if the account or domains are canceled mid payment term (see our Terms of Service, 5.3). Only use this option if other payment options fail. Contact Cookiebot support to get this set up.