I can't access my Cookiebot CMP Admin account.

You will need either the password to the Cookiebot account OR access to the mailbox of the email address used to register the account with Cookiebot.

• You may only change the account email once logged into our platform.
• Password retrieval can only be done against the account email.

Unfortunately, we are not able to just change the registered email address for an account, due to privacy-related issues with personal and payment info added to the accounts. In this case, one option is to ask your IT department to temporarily recreate the email address used to create the account, then use it to request a new password, log in, and update your details.

If you are adding a new email to the Cookiebot account for your company, we recommend creating and using a shared email address for your company to avoid single-person dependencies (for example using a new email address such as cookiebot@mycompany.com).

If you do not remember the password for your Cookiebot account, you can easily request a new password on the login page.

The mail with the new password will be sent to the registered email address. Afterwards, you can log in to the Admin where you will be able to change the password and also add new payment details if necessary.