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  1. Cookiebot Support
  2. Configuration
  3. Troubleshooting

Troubleshooting

  • Supported browsers for the Cookie Consent Banner
  • Cookie consent expiration in Safari 12.1 and newer
  • Why does it say TEST on my banner?
  • Error: DOMAINNAME is not a valid domain. Please add it to the cookie consent manager to authorize the domain.
  • Cookie banner not showing on my website
  • Error: The domain is not authorized to show the cookie declaration. Please add it in the cookie manager to authorize the domain.
  • I am trying to add the ‘preferences, statistics and marketing’ using a ‘custom’ template but with no success. I have also amended the CSS but it is not showing on my website. Can you help me?
  • The cookie consent banner doesn’t appear anymore – what is wrong?

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