Wix installation

Follow

Comments

13 comments

  • Avatar
    Roberto Camp

    Hi, 

    It may be that I'm running a newer version of the Wix platform for some reason, but I cannot configure the the html/iframe app in the way instructed here. What I've managed to do is add a "custom script" for the Cookiebot banner, and this works fine. I've also managed to add the cookie declaration on a separate page, using a slightly different version of what you instructed here. However, I cannot get the "Change my consent" link to work. My guess is that since the banner script is running in the actual website code and the cookie declaration is running in a iframe the variables that both scripts exchange are not being passed between them. In theory this should be possible using Wix Code, but knowing what to pass in between the container and the frame is something maybe you're more capable of helping with?

    Also, Wix supports google analytics out of the box with only the tracking ID, but if you add GA as another custom script you can add the prior consent, at least for GA. 

    In any case, do you think you can help in any way with the "Change Consent" link? I think Wix will probably address this somehow in the future, but I'm not sure when that'll be. 

  • Avatar
    Marco Botticelli

    Same as Roberto, can anyone please support with the cookie declaration?

  • Avatar
    Cookiebot support

    Hello Roberto and Marco - please check the update we have made to the Wix implementation guide above!

  • Avatar
    Roberto Camp

    Hello, 

    Correct me if I'm wrong, but this still doesn't address the consent management in the cookie declaration does it? I mean this solution may work if the privacy policy has absolutely no format, how would you choose where to insert the declaration into the privacy policy page? the html iframe still does not work I assume?

     

  • Avatar
    Marco Botticelli

    HI, confirming as per Roberto. 

    I tried to install the Declaration script as per new instructions.

    In Wix > Settings > Tracking & Analytics, I tried to set the script to load within the body (both beginning and end). 
    I could see the Change Consent link appearing, however the visualisation of the page was distorted: the script loaded above the menu/header of the page (when set to beginning of the body in Wix settings) or below the footer (when set to the end of the body in Wix settings).

    Note: I had to revert back due to the issue above, installing the script  within the iFrame, but you can see the Change Consent link does not appear. 

    The iFrame would be the preferred option as I can control where to set it in the page.

    Could you please advise?

    Thanks

  • Avatar
    Kane

    Also having an issue with installation. While the banner can be installed via the Tracking & Analytics panel, it absolutely doesn't work for the declaration page. Only the last view rows of the page appear when inserting into the body.

    I tried installing in an iframe, which I agree is nicer since I can control placement, size, style, etc. However, the "CookieDeclarationUserStatusPanel" and its contents are set to "display: none". Not sure why this would be intentional. But removing "display: none" from the div would instantly solve any issues for me. I'd like to see it work on one site before I deploy to the rest of my clients.

    I'm leaving it as is and published at makanal.eu/cookies so you can see it in use.

  • Avatar
    Philip Verschueren

    Having issues with the "Cookies Declaration" part too. Tried to follow the guidelines on this page, without success. Pasting the <script...> code in an iFrame gives 404 -Not Found on the page.

    For testing purposes, I added some text before the <script...> in the iFrame. This resulted in:

    "some text 
    Error: The domain WWW-SWIM-R-EU.FILESUSR.COM is not authorized to show the cookie declaration. Please add it in the cookie manager to authorize the domain."

    The domain on which the WIX site is published is www.swim-r.eu, so I don't know where www-swim-r-eu.filesusr.com comes from.

    When implementing the Cookie Declaration as documented in the guidelines, the content is shown when the page loads, but it disappears immediately. When you resize the window, you see the Cookie Declaration text but it disappears when the window is resized. 

    Has someone managed to get this thing working?

     

     

     

     

  • Hi Philip, 

    Could you please check if the described problem is related to the domain or the Cookie Declaration itself in order to know what exactly is the issue. 
    You could check this link out: https://support.cookiebot.com/hc/en-us/articles/360006284114-Error-The-domain-is-not-authorized-to-show-the-cookie-declaration-Please-add-it-in-the-cookie-manager-to-authorize-the-domain- about the error that your domain is not authorized. Afterwards if you still have problems with the domain and Cookie Declaration please do not hesitate to contact us, so we can investigate further and help you solve the issue afterwards.

    Regards,
    Spas

  • Avatar
    Philip Verschueren

    Hi, 

     

    Thanks for the follow up. I found out that when you use the Wix iFrame component, the error is related to a domain that is not authorised. In my case Wix adds "fileusr.com" -> WWW-SWIM-R-EU.FILESUSR.COM.

    Therefore, I chose not to use the iFrame anymore and add a new page and follow the steps as documented in "1. Implementing the Cookiebot consent dialog (cookie consent banner) with Wix:" on this page. This implementation doesn't cause any errors, but the content is only shown for a very small amount of time. Check this page: https://www.swim-r.eu/privacy-policy and drag the right side of the window fast to left and right. You'll see the text appearing and disappearing immediately.

     

    Thanks for looking into this.

  • Hi Philip, 

    Thank you about your feedback, I will investigate the issue that you have reported and get back to you as soon as possible. 
    I just need to make sure if the problem occurs from the Cookie Declaration itself or there is something wrong with the Wix integration of the script, so I could help you solve the problem afterwards instead of guessing. 

    Regards,
    Spas

  • Avatar
    Philip Verschueren

    Hi Spas, 

     

    Any updates on this issue?

     

    Regards,

    Philip

  • Avatar
    Philip Verschueren

    Hi, just bumped into this post: https://www.wix.com/code/home/forum/community-discussion/gdpr-compliant-cookiebar-how-to-implement-in-wix

    The last comment says: https://support.wix.com/en/article/request-allowing-site-visitors-to-opt-in-or-out-of-cookies

     

    Does this mean that the "Cookie declaration" functionality will not work?

  • Avatar
    Spas – vConnect – Community Supporter

    Hi Philip,

    I think that the last comment that you mentioned above is regarding Wix itself, not about Cookiebot.

    However, we made tests of cookiebot implementation in Wix and everything seems fine. The implementation guide and the user guide that you have mentioned above (first link in your comment) are both correct.
    I believe that the issue Wix related and you should contact their support to find a solution. We could not give you a guidance and guarantee you that it will work when everything is done right, but still does not work.

    Hope this will help you solve your issue.

    Regards,
    Spas

Please sign in to leave a comment.