Why do I see unclassified cookies in the scan report?
If you see unclassified cookies in your scan report it is because they are cookies and trackers that the Cookiebot scanner has identified on your website but that are (yet) unknown to our cookie repository. We are constantly updating the cookie repository with additional cookies, classifications and purpose descriptions. However, we need to reach out to third-party providers for this information and therefore it sometimes takes a while.
How do I know what the unclassified cookies do?
You can manually classify the cookies and add the appropriate descriptions. In the scan report you can see in what line of the source code the script setting the cookie is located - this will allow you to identify also the unclassified cookies. If they are first-party cookies you may know what they do (and thereby the correct classification in 'strictly necessary', 'preferences', 'statistics' or 'marketing') and be able to add a purpose description in plain and easily understandable language. If you don't know it yourself, you can reach out to the web agency/developer who helped build your website. For third-party cookies you can reach out to the provider and seek information or try to search for information about that particular cookie.
How do I manually classify the cookies, then?
- Log in to your account https://manage.cookiebot.com/goto/login
- Go to the menu point ‘Cookies’ to see the cookies identified in the latest scan report (if you have multiple domains, select the relevant domain tab)
- On each unclassified cookie, choose the correct category from the drop-down menu, add the purpose description to the text field (and repeat for the different languages in use, if you have multiple languages).
- Save your settings (tick mark in the blue bar on the left-hand side)
The Cookiebot scanner will remember this in future scans.