How do I classify unclassified cookies? – Cookiebot Support

Why do I see unclassified cookies in the scan report?

If you see unclassified cookies in your scan report it is because they are cookies and trackers that the Cookiebot scanner has identified on your website but that are (yet) unknown to our cookie repository. We are constantly updating the cookie repository with additional cookies, classifications and purpose descriptions. However, we need to reach out to 3^rdparty providers for this information and therefore it sometimes takes a while.

How do I know what the unclassified cookies do?

You can manually classify the cookies and add the appropriate descriptions. In the scan report you can see in what line of the source code the script setting the cookie is located - this will allow you to identify also the unclassified cookies. If they are 1^stparty cookies you may know what they do (and thereby the correct classification in 'strictly necessary', 'preferences', 'statistics' or 'marketing') and be able to add a purpose description in plain and easily understandable language. If you don't know it yourself, you can reach out to the web agency/developer who helped build your website. For 3^rd party cookies you can reach out to the provider and seek information or try to search for information about that particular cookie.

How do I manually classify the cookies?

Log into the Admin Interface.
Select "Cookies & Reports" in the left-hand menu.
On the Cookies and Trackers tab, select the domain that has the unclassified tracker.
Scroll to the bottom of the screen to find a list of cookies.
Find any cookie that has the "Unclassified" Category, or use the search field to find a specific cookie you that was flagged in the scan report.
Click on the ">" icon to the right of the line with the cookie you want to categorize.
Select the appropriate category in the drop-down menu labeled "Category".