Error 'Unable to login. Please check e-mail-address and password.'

As a new reseller you may run into the following error: Error 'Unable to login. Please check e-mail-address and password.'

This error most likely occurs if you created your Premium account on the Admin Interface (https://admin.cookiebot.com/) instead of the Cookiebot Manager (https://manage.cookiebot.com/).

To continue with your reseller application, you need to make your existing Admin account compatible with the Cookiebot Manager. Select "Forgot your password?" on https://manage.cookiebot.com/goto/login using the same email address you used to sign in to the Cookiebot Admin Interface. You'll receive an email with a new password.

Use this new password to sign in to the Cookiebot Manager and then go to https://manage.cookiebot.com/goto/resellersignup.

If you're still unable to sign in, clear your browser cache. Contact our support team if you continue to have trouble accessing your account.