Error 'Unable to login. Please check e-mail-address and password.'

Applies to: new resellers who created their Cookiebot account in Cookiebot Admin (admin.cookiebot.com).

Quick answer: This error appears because Cookiebot Manager (manage.cookiebot.com) and Cookiebot Admin use separate passwords. Your Admin password does not work in Manager. Reset your password in Manager, using the same email address, and then continue your reseller application.

Why it happens

If you created your Premium account in Cookiebot Admin (https://admin.cookiebot.com/) instead of Cookiebot Manager (https://manage.cookiebot.com/), you have no Manager password yet. The reseller application is completed in Cookiebot Manager. 

How to fix it

1. Go to https://manage.cookiebot.com/goto/login.
2. Select "Forgot your password?".
3. Enter the same email address you use to sign in to Cookiebot Admin.
4. Open the email from Cookiebot. It contains a new password.
5. Sign in to Cookiebot Manager with the new password.
6. Go to https://manage.cookiebot.com/goto/resellersignup and finish your application.

If you still can't sign in, clear your browser cache and try again.

Please note

• Your Admin and Manager passwords stay separate. Changing one does not change the other.
• Once your account becomes a reseller account, you can no longer use Cookiebot Admin. Use Cookiebot Manager from then on.