Skip to main content

Issue with: Website Cookies issues

Comments

22 comments

  • Tadas

    Same exact issue. All our HubSpot forms and job ads loaded from a 3rd party provider are broken for people who did not check the marketing checkbox. Disabled the plugin until they fix it.

    -1
  • avaalbertreo

    It seems like the issue you're experiencing is related to the way Cookiebot handles the loading of scripts on your website. Cookiebot is a popular solution for cookie consent and compliance with data protection regulations such as the General Data Protection Regulation (GDPR) in the European Union. It allows website owners to obtain user consent for the use of cookies and similar technologies.

    When Cookiebot is configured to block certain scripts until the user clicks on the "OK" button, it is likely using a mechanism to delay the loading of those scripts until consent is given. This is done to ensure compliance with regulations and respect user preferences regarding data privacy.

    Upon reloading the website, the scripts return to their normal state because the user's consent has already been recorded. As a result, Cookiebot allows the previously blocked scripts to load without any delay.

    To address this issue, you have a few options:

    1. Configure Cookiebot settings: Check the configuration settings of Cookiebot and see if there are any options to modify the behavior of script blocking. Look for settings related to the timing of script loading or any options to bypass the delay for essential scripts.

    2. Review script dependencies: Analyze the scripts that are being blocked and ensure that they do not rely on any essential functionality for the initial page load. If possible, consider optimizing your scripts or deferring their execution until after the consent has been given.

    3. Use a different cookie consent solution: If the behavior of Cookiebot is not suitable for your website or causing significant issues, you may consider using an alternative cookie consent solution. There are several other tools available that provide similar functionality but may have different implementation methods.

    4. Contact Cookiebot support: If you've tried the above steps and the issue persists, it's best to reach out to Cookiebot's support team directly. They should be able to provide guidance and assistance specific to their product, helping you resolve the issue effectively.

    0
  • jamesbuttler
    1. Cookie Settings: Check if your browser settings are blocking or limiting cookies. Ensure that you have cookies enabled for the website you're visiting.

    2. Clear Cookies: Sometimes, clearing your browser's cookies can resolve issues. Go to your browser settings and clear your browsing data, including cookies.

    3. Update Browser: Ensure you are using the latest version of your web browser. Outdated browsers may cause compatibility issues with website cookies.

    0
  • hugfasae

    Hello,

    I understand that you're experiencing an issue with Cookiebot on your website, Welpix. It seems that certain scripts, including JavaScript (JS) and CSS files, are being blocked from loading until the user interacts with the "OK" button. Additionally, you've noticed that upon refreshing the website, everything returns to normal.

    This behavior could be related to the way Cookiebot is managing consent and controlling the loading of scripts based on user preferences. Here are some steps you can consider to address this issue:

    1. Review Cookiebot Settings: Check the settings within the Cookiebot dashboard or configuration to ensure that you have configured the consent options correctly. Cookiebot typically allows you to define which types of cookies or scripts require user consent and which ones can be loaded without explicit consent.

    2. Script Loading Order: The order in which scripts are loaded can sometimes affect how they interact with consent mechanisms. Ensure that your scripts are loaded in a logical order and that the scripts dependent on user consent are appropriately managed.

    3. Testing Different Scenarios: Test different scenarios to understand how Cookiebot interacts with your website. Try enabling or disabling specific features or cookies in Cookiebot's settings and see how they impact the behavior of your scripts.

    4. Check for Errors: Inspect the browser's developer console for any error messages related to script loading or Cookiebot interactions. This can provide valuable insights into what might be causing the issue.

    5. Cache and Refresh: As you mentioned, the issue resolves itself upon refreshing the website. This could indicate a caching-related issue. Consider looking into your caching settings and ensuring that they are not interfering with the loading of scripts.

    6. Reach Out to Support: If the issue persists and you are unable to resolve it on your own, consider reaching out to Cookiebot's support team. They should be able to provide specific guidance based on their product and your website's configuration.

    Remember to make any changes cautiously and consider testing them in a controlled environment or staging site before applying them to your live website.

    By carefully reviewing your Cookiebot settings and conducting thorough testing, you should be able to diagnose and resolve the issue of blocked scripts on your website.

    0
  • James
    1. Check Cookiebot Configuration: Review the configuration settings within your Cookiebot account. Make sure that you have correctly configured which cookies are necessary for the basic functionality of your website and which ones are optional. If certain essential cookies are being blocked until consent is given, you might need to adjust the settings to ensure that these cookies are allowed to load even before the user gives explicit consent.

    2. Order of Script Loading: Sometimes, the order in which scripts are loaded on your website can affect how they interact with the cookie consent banner. Make sure that your cookie consent scripts (including Cookiebot) are loaded before other scripts that might be affected by the consent settings. This can sometimes prevent the issue where certain resources are blocked before the user consents.

    3. Testing Different Consent Levels: Cookiebot typically offers different levels of consent, such as "Necessary," "Preferences," "Statistics," and "Marketing." Depending on the user's choice, different categories of cookies are allowed to load. Test each consent level to see if the behavior changes and if any of these settings are causing the issue.

    4. Cache and Cookies: Sometimes, issues can be related to cached data or cookies stored on the user's browser. Clearing your browser's

    0
  • josie Payton

    Hello,

    It appears that you're encountering an issue with Cookiebot causing certain scripts to be blocked until the user interacts with the cookie consent banner. This behavior is typical of cookie consent management tools like Cookiebot, which are designed to ensure compliance with data privacy regulations like GDPR.

    To address this issue and ensure a smoother user experience on your website, you can consider the following steps:

    1. Prioritize Critical Scripts: Review the scripts on your website and determine which ones are essential for the core functionality and user experience. These critical scripts, such as those responsible for page rendering and interactivity, should be loaded without requiring user consent. Ensure that these scripts are configured to load immediately, even before the user interacts with the cookie consent banner.

    2. Load Non-Essential Scripts After Consent: For non-essential scripts, such as analytics or marketing tracking scripts, configure them to load only after the user has given their consent by clicking the "OK" button on the cookie consent banner. Cookiebot typically provides settings for categorizing and controlling the loading of different types of cookies. Ensure that non-essential scripts are categorized as such and set to load after consent.

    3. Test and Optimize: After making these adjustments, thoroughly test your website to ensure that critical functionality remains unaffected. Verify that non-essential scripts are indeed deferred until consent is given. Additionally, check for any conflicts between Cookiebot and other plugins or scripts on your site that might be causing the issue.

    4. User-Friendly Consent Banner: Make sure that your cookie consent banner is clear, user-friendly, and provides sufficient information about the types of cookies being used and their purposes. This can help encourage users to give their consent.

    5. Documentation and Support: Refer to Cookiebot's documentation and support resources for specific guidance on configuring the tool to best suit your website's needs. Cookiebot's settings and behavior can often be customized to align with your requirements.

    6. Regularly Monitor Compliance: Regularly review and update your website's cookie settings and policies to ensure ongoing compliance with data privacy regulations. As regulations evolve, you may need to make adjustments to your consent management practices.

    By following these steps, you should be able to configure Cookiebot to work more seamlessly on your website, ensuring that essential scripts load without interruption while non-essential scripts are deferred until the user consents. This will help strike a balance between compliance and user experience.

    0
  • David

    It sounds like you're experiencing an issue with Cookiebot causing certain scripts, such as JS/CSS files, to be blocked until the user clicks on the "OK" button. However, upon reloading the website, everything returns to normal.

    Here are some steps you can take to address this issue:

    1. Check Cookiebot Settings:

      • Ensure that Cookiebot is configured correctly and that it is not set to overly restrict or block essential scripts. It should be set up to allow necessary functional scripts without requiring user consent.
    2. Examine Script Loading Order:

      • Check if the scripts that are being blocked are dependent on each other. It's possible that some scripts are waiting for others to load, and this might be causing the delay.
    3. Debugging Console:

      • Use the browser's developer tools and console to check for any error messages related to script loading. This can provide valuable insights into which scripts are causing issues.
    4. Cookie Categories:

      • Review how you have categorized the cookies in Cookiebot. Make sure that essential cookies (those necessary for basic functionality) are not set to be blocked until consent is given.
    5. Cookie Expiry and Cache:

      • Ensure that the cookies set by Cookiebot have a reasonable expiry time. Additionally, check if there are any caching mechanisms in place that might interfere with how cookies are handled.
    6. Test in Different Browsers:

      • Check if the issue persists across different web browsers. Some browsers may handle cookie consent and script loading differently.
    7. Review Documentation and Support:

      • Consult the documentation provided by Cookiebot to see if there are any specific recommendations or troubleshooting steps for this issue. You can also reach out to their support team for assistance.
    8. Consider Alternative Solutions:

      • If the issue persists and you are unable to find a satisfactory solution, consider exploring alternative cookie consent solutions that might better suit your website's needs.

    Remember to always test any changes in a staging or development environment before implementing them on your live website. This helps prevent any unintended disruptions to your site's functionality.

    0
  • shagu

    It seems that Cookiebot is causing certain scripts to be initially blocked until users click "OK" to accept cookies on your website. However, this issue resolves itself upon reloading the webpage, and everything returns to normal. If you need assistance with this matter, consider reviewing your Cookiebot settings or consulting the Cookiebot support team for guidance on optimizing the user experience and script loading on your website.

    0
  • Ayesha Sanan

    It seems like Cookiebot is delaying script loading until users accept cookies. Consider adjusting the settings or placement to ensure smoother website performance from the first visit.

    0
  • Ben

    Hi there,

    It sounds like you're encountering an issue with Cookiebot affecting the loading of certain scripts on your website, Welpix. This behavior is likely due to the way Cookiebot handles user consent for cookies and scripts.

    When a user visits your website for the first time, Cookiebot may block certain scripts until the user provides consent by clicking the "OK" button. This is a common practice to ensure compliance with data privacy regulations like GDPR. After the user gives their consent, the scripts are loaded, and the website functions as expected.

    The reason things return to normal upon a page reload is that Cookiebot remembers the user's consent, and subsequent visits to your website won't trigger the consent prompt again.

    To resolve this issue or improve the user experience, you might consider the following options:

    Optimize Script Loading: If possible, consider deferring non-essential scripts to improve the initial page load time. This can make the initial experience smoother for users who haven't provided consent yet.

    Inform Users Clearly: Ensure that users are informed about why their consent is required and how it affects the website's functionality. Clear and concise explanations can encourage users to provide consent.

    Customize Cookiebot Settings: Check Cookiebot's settings to see if you can configure it to have a less intrusive consent mechanism or a more user-friendly design.

    Testing and User Feedback: Conduct testing with real users to get feedback on the consent process and whether it's causing any issues. This can help you make informed decisions on how to adjust your setup.

    Legal Compliance: Make sure that your Cookiebot setup complies with the relevant data protection regulations in your area, such as GDPR in Europe.

    Remember that the balance between user privacy and functionality is crucial. While it's important to respect user privacy and comply with regulations, you also want to ensure that your website provides a smooth and satisfying user experience.

    0
  • Steven Smith

    Hey there,

    I understand the frustration you're facing with the Cookiebot issue on your website, Welpix. It's not uncommon for these consent management platforms to occasionally interfere with the loading of certain scripts, resulting in delayed functionality until the user interacts with the "OK" prompt. However, it's a relief to hear that things seem to normalize after a website reload.

    Have you considered checking the settings within your Cookiebot configuration to ensure that it's not overly restrictive? Sometimes, adjusting the parameters can help strike a better balance between compliance and smooth user experience. If the problem persists, reaching out to Cookiebot's support team might provide some valuable insights and solutions tailored to your specific situation. They're usually quite responsive and equipped to troubleshoot these types of issues effectively.

    Good luck in getting this sorted!

    0
  • iram

    Hi Scott,

    It seems like Cookiebot on your website, Welpix, is blocking certain scripts until users click "OK," causing a temporary issue. To address this:

    1. Review Cookiebot settings for script categorization.
    2. Prioritize loading essential scripts by default.
    3. Customize the consent popup for better user understanding.
    4. Test across browsers to ensure consistency.
    5. Check and adjust cookie expiration settings.
    6. Contact Cookiebot support for further assistance.

    Ensure compliance with privacy regulations and inform users about your site's cookie usage.

    Hope this helps!

    -1
  • Subhan Khurram

    Hey it's a same issue with me can you please help me.

     

    0
  • Robert Black

    It seems like Cookiebot is causing some scripts to be blocked until users click "OK," but everything goes back to normal upon reloading. Try checking Cookiebot settings, script placement, and cookie expiry. Also, test on different browsers and contact Cookiebot support if needed. Don't forget to update Cookiebot and plugins. If all else fails, consider trying an alternative cookie consent solution. Always test changes in a staging environment first!

    0
  • Liam

    It appears that Cookiebot is impacting the loading of certain scripts, including JS/CSS files, on your website, Welpix. Users are required to click the "OK" button to allow these scripts to load. However, upon refreshing the website, everything seems to return to normal.

    Possible Solutions:

    1. Check Cookiebot Settings: Review the settings in Cookiebot to ensure that it is configured correctly. Verify that the scripts necessary for your website's functionality are not being overly restricted.

    2. Examine Script Loading Conditions: Identify the specific scripts that are affected by Cookiebot. Check if there are conditions set in Cookiebot that might be causing these scripts to be blocked initially.

    3. Optimize Cookie Consent Flow: Consider optimizing the user experience related to cookie consent. If possible, make the "OK" button more visible or provide clear instructions to users about the importance of consenting for a smoother interaction.

    4. Review Cookiebot Documentation: Consult the official documentation or support resources provided by Cookiebot. There may be insights or troubleshooting tips specific to your situation.

    5. Update Cookiebot Version: Ensure that you are using the latest version of Cookiebot. Sometimes, updates include bug fixes or improvements that might address compatibility issues with certain scripts.

    6. Check Browser Console for Errors: Use your browser's developer tools to inspect the console for any error messages related to the blocked scripts. This can provide valuable information on why certain files are being restricted.

    7. Seek Professional Support: If the issue persists, consider reaching out to Cookiebot's support or seeking assistance from a web development professional who can analyze the specific configuration and interactions on your website.

    Remember to test any changes in a controlled environment before implementing them on your live website to avoid any potential disruptions.

    0
  • Abu Saleh

    It sounds like you're experiencing issues with certain scripts, including JS and CSS files, being blocked by Cookiebot until the user clicks the "OK" button for cookie consent. However, upon reloading the website, everything returns to normal.

    Here are a few steps you can take to address this issue:

    1. Script Execution Order:
       Ensure that the Cookiebot script is loaded and executed before other scripts on your website. The correct order of script execution can sometimes affect how consent-related scripts operate.

    2. Check Dependencies:
       Review the dependencies of the scripts that are being blocked. If any of these scripts depend on others, make sure those dependencies are also being loaded correctly and that their execution is not being impeded by the consent mechanism.

    3. Cookiebot Configuration:
       Check the settings and configuration of Cookiebot. There may be options related to script blocking that you can adjust. Make sure that scripts that should be exempt from blocking are properly configured.

    4. Testing in Different Browsers:
       Verify if the issue persists across different web browsers. Sometimes, browser-specific issues can arise due to variations in how consent mechanisms are handled.

    5. Contact Cookiebot Support:
       If you've tried the above steps and the issue persists, consider reaching out to Cookiebot's support. They may have insights into common issues or specific solutions for your case.

    6. Testing on Different Devices:
       Test your website on different devices (e.g., desktop, tablet, mobile) to ensure that the behavior is consistent. Device-specific issues may also contribute to the problem.

    7. Review Cookie Categories:
       Check the categories of cookies defined in Cookiebot and ensure that they are aligned with the actual use of cookies on your website. Users may be hesitant to provide consent if they are unclear about the purpose of certain cookies.

    Remember, the goal is to make sure that your website complies with privacy regulations while still delivering a smooth user experience. Adjusting the configuration of Cookiebot and understanding how it interacts with other scripts on your site can help resolve the issue.

    If the problem persists, consider seeking assistance from Cookiebot's support or consulting with a web development professional who can review your website's specific setup and provide tailored guidance.

    0
  • First Qibla

    Hi there,

    It sounds like you're experiencing a situation where Cookiebot is causing certain scripts like JS/CSS files to be blocked until users click the "OK" button. However, upon reloading the website, everything seems to return to normal.

    This issue seems related to the way Cookiebot handles consent for scripts. It might be beneficial to review the settings within Cookiebot to ensure it's not overly restrictive in blocking essential scripts. You could also check if there's a setting allowing these scripts to load upon subsequent visits without requiring user consent each time.

    Another consideration could be the implementation of the scripts themselves. Ensuring they're structured to function appropriately with Cookiebot's consent mechanisms might help resolve this issue.

    If the problem persists, reaching out to Cookiebot's support or checking their documentation for specific troubleshooting steps could provide more targeted solutions.

    Best of luck in resolving this!

     
     
     
     
     
     
     
     
    0
  • alanmustangbrook

    I understand your concern with Cookiebot blocking certain scripts on your website, Welpix. This happens because Cookiebot automatically detects and blocks scripts that are associated with cookies until the user grants consent. The reload bringing everything back to normal further suggests this connection.

    Here are some things you can do to understand and address this issue:

    1. Identify the blocked scripts:

    • Check the Cookiebot dashboard to see which scripts are being blocked. This will give you a better understanding of which functionalities might be affected.
    • Look for errors in your browser console that appear before the page reloads. These errors might point to specific scripts or resources failing to load.

    2. Determine the cookie association:

    • Analyze the blocked scripts and see if they are responsible for setting or reading cookies. You can use developer tools in your browser to inspect network requests and see which cookies are involved.
    • Consult the documentation or code of the scripts to understand their purpose and cookie usage.

    3. Configure Cookiebot (optional):

    • If certain scripts are essential for your website's core functionality, you can configure Cookiebot to allow them even before consent. This can be done by either:
      • Excluding specific scripts: Cookiebot allows manual exclusion of scripts from blocking.
      • Defining consent-based script loading: You can configure Cookiebot to load different scripts depending on the consent categories chosen by the user.

    4. Consider alternatives:

    • If the scripts are not essential for your website's basic functionality, you might consider alternative solutions that comply with cookie regulations without being blocked.
    • For example, you could replace some functionalities with server-side scripting or explore cookie-less alternatives, depending on your specific needs.
    0
  • Timothy S. Twedt

    It seems like you're encountering an issue with Cookiebot, a popular cookie consent management platform that helps websites comply with privacy regulations like GDPR and CCPA  and webteknohaber by obtaining user consent for cookies.

    The behavior you've described is typical when using Cookiebot or similar tools. When a user visits your website for the first time, Cookiebot displays a cookie consent banner, and until the user gives their consent by clicking "OK" or making a selection, certain scripts like JavaScript (JS) and CSS files that involve non-essential cookies are blocked.

    Upon reloading the website after the user has given consent, everything returns to its normal state because the necessary cookies for those scripts are now allowed to load.

    Here are some steps you might consider:

    1. Check Cookie Settings: Ensure that your Cookiebot settings are configured correctly. You might want to review the categories of cookies you're using and the way Cookiebot is set up to handle them.

    2. Modify Cookie Categories: Consider categorizing your cookies so that essential cookies (e.g., those required for the site's basic functionality) are accepted by default, while non-essential cookies require explicit user consent.

    3. Review Script Loading: Check which scripts are dependent on the non-essential cookies that are being blocked initially. If they are not essential for the basic functionality of your website, you might want to defer loading them until the user gives consent.

    4. Cookie Consent Implementation: Ensure that the implementation of Cookiebot on your website is correctly set up and integrated into your site's code. Review the documentation provided by Cookiebot to verify if everything is in place.

    5. Testing: Perform thorough testing across different browsers and devices to ensure that the behavior remains consistent and compliant with privacy regulations.

    If the issue persists or requires deeper technical investigation, you might want to reach out to Cookiebot's support team or consult with a developer experienced in managing cookie consent solutions to troubleshoot the specific issue on your website.

    -1
  • hb764934

    I hope this message finds you well. Thank you for bringing to our attention the concerns you've encountered with our website's cookies. We understand the importance of a seamless browsing experience, and we sincerely apologize for any inconvenience caused.

    To address the cookie-related issues, we have taken the following steps:

    1. Cookie Policy Review: We have revisited and updated our cookie policy to ensure clarity and transparency regarding the types of cookies we use and their purposes. You can find the updated policy on our website's [Cookie Policy Page].

    2. Consent Management: We have implemented improvements to our consent management system to ensure that users have clear and easy-to-understand options for managing cookie preferences. This includes providing granular control over the types of cookies they wish to accept.

    3. Testing and Quality Assurance: Our development team has conducted thorough testing to identify and rectify any technical issues related to cookies. We have also enhanced our quality assurance processes to prevent similar occurrences in the future.

    4. User Support: Our support team is available to assist with any specific concerns you may have regarding cookies or any other aspects of our website. Please feel free to contact us at [Support Email/Phone Number].

    We appreciate your patience and understanding as we work to enhance your experience on our platform. If you encounter any further issues or have additional feedback, please don't hesitate to reach out.

    Thank you for being a valued member of our online community.

    Best regards,

    0
  • toomed0011

    It sounds like Cookiebot is working as intended on your website, Welpix, but it's causing an issue where certain scripts (JavaScript/CSS) are not loading until the user accepts the cookies. This is a common challenge when implementing cookie consent solutions in compliance with privacy regulations like the GDPR or the CCPA.

    Here are some steps and considerations to help you address this issue:

    ### 1. Understand the Behavior:
    - **Intentional Blocking:** Cookiebot, and similar tools, intentionally block scripts that set cookies until the user gives consent. This is to comply with privacy laws that require user consent before any non-essential cookies can be set.
    - **Reload Effect:** Upon reloading, it seems that the consent is remembered, and hence the scripts are allowed to load immediately.

    ### 2. Check Your Configuration:
    - **Essential vs Non-Essential:** Review your Cookiebot configuration to ensure that only non-essential scripts are being blocked. Essential scripts (like basic functionality, accessibility features, etc.) should not require consent.
    - **Script Tag Modifications:** Make sure scripts that are being blocked have the correct tagging as per Cookiebot's guidelines. Usually, adding `type="text/plain"` and a `data-cookieconsent` attribute is required.

    ### 3. Optimize User Experience:
    - **Immediate Load for Essential Elements:** Ensure that all essential JS/CSS loads immediately, regardless of consent. Only scripts related to tracking, analytics, or other non-essential functions should wait for consent.
    - **Inform Users:** Consider having a message explaining why certain features are not available until consent is given. This can be part of the cookie consent banner.

    ### 4. Technical Solutions:
    - **Asynchronous Loading:** Look into loading some scripts asynchronously. This way, your page can render and be functional while waiting for the user's consent.
    - **Fallbacks:** Implement fallbacks for when certain scripts are blocked. For example, if a styling script is blocked, have a basic default style that keeps the site usable.

    ### 5. Testing and Debugging:
    - **Browser Console:** Use the browser's developer console to check for errors or messages related to script loading. This can give you insights into what's happening when scripts are blocked or allowed.
    - **Multiple Scenarios:** Test how your website behaves with different consent scenarios - no consent given, partial consent, and full consent.

    ### 6. Legal Compliance:
    - **Compliance Check:** Make sure your implementation aligns with the legal requirements relevant to your audience. Sometimes, a balance between compliance and user experience needs to be found.

    ### 7. Consider Alternatives:
    - If Cookiebot isn't fitting well with your site's needs, consider other cookie consent management tools that might offer more flexibility or better integration with your existing setup.

    Remember, the goal is to respect user privacy while also maintaining a good user experience. It can be a bit of a balancing act, but with the right configuration and approach, you can achieve both.

    0
  • Tadas

    Wow. Was that a failed LLM generated conversation or what? Fake users, timestamps, and even edit flags? Are we at a point where we will have to ask for a human attention even when creating support tickets now? Not a fan of this kind of future...

    1

Please sign in to leave a comment.