No cookies detected on any of my sites

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4 comments

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    Greg

    Note: I ran the GDPR compliance tool and it doesnt detect all my cookied - but the scan within the account manager on the cookiebot website does not.

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    Patrick Gehrs

    Hi Greg,

    That sounds strange. Could you create a ticket to our Help Desk so we can have a more in-depth look at the issue.

    Thank you in advance.

    Best,
    Patrick

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    Greg

    I did create a ticket  (request (75867) ) but I am not getting any further here.

    I have tried a lot of things now, and no matter what I do, I keep getting a 403 on 'accept all'.

    Even adding the cookiebot script with nothing else running on the site - leads to a 403 when navigating to another page.

    user agent is whitelisted on our server and I can see the scan results in the cookiebot web page.

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    Greg

    Sorry for the above which will be confusing"

    I did get to whitelist the scanner - which returned the cookies list, but led to another issue which we cant seem to resolve.

    Once the banner is enabled, if I click on 'accept all' I end up getting a 403 when navigating away form the page I accepted the consent on.

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