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No cookies detected on any of my sites



  • Greg

    Note: I ran the GDPR compliance tool and it doesnt detect all my cookied - but the scan within the account manager on the cookiebot website does not.

  • Patrick Gehrs

    Hi Greg,

    That sounds strange. Could you create a ticket to our Help Desk so we can have a more in-depth look at the issue.

    Thank you in advance.


  • Greg

    I did create a ticket  (request (75867) ) but I am not getting any further here.

    I have tried a lot of things now, and no matter what I do, I keep getting a 403 on 'accept all'.

    Even adding the cookiebot script with nothing else running on the site - leads to a 403 when navigating to another page.

    user agent is whitelisted on our server and I can see the scan results in the cookiebot web page.

  • Greg

    Sorry for the above which will be confusing"

    I did get to whitelist the scanner - which returned the cookies list, but led to another issue which we cant seem to resolve.

    Once the banner is enabled, if I click on 'accept all' I end up getting a 403 when navigating away form the page I accepted the consent on.

  • Ascagne

    Was this solved? I have the same problem.

  • RichardGravener
    Hey there!
    To enable cookies in Chrome: Click the three dots at the top-right corner and select Settings. Select Privacy and security tab on the left side pane. Click Cookies and other site data and enable Allow all cookies or uncheck any option that blocks cookies.

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