GTM url-based triggers don't work since implementing Cookiebot

Peter Otten

• August 24, 2021 09:19

Hello,

I've recently added Cookiebot via GTM. For FB/Google I always added the basetags/pageview events with the cookie_consent_update trigger. Those work fine.

For some reason all our url-based triggers like 'url contains /register' the tags don't fire ever since we added Cookiebot. They DO appear though when I refresh a page which is supposed to fire a trigger.

Apart from that I can just say that the basetags have a priority value of 10 and the url-based ones have a priority of 5.

I don't really get why this isn't working. The trigger is super basic. Is this a common issue? Couldn't find any posts about it here.

1

• Official comment

  

  Patrick Gehrs

  • June 21, 2022 12:53

  Hi Peter,

  Thanks for your question.

  Please make sure that all tags fire based on the same conditional value. If in doubt, I'd refer you to the following article: https://support.cookiebot.com/hc/en-us/articles/4417455460114

  If the above info does not help in assisting with a solution, then kindly create a ticket with our HelpDesk. Be sure to include a GTM debug preview.

  Best,
  Patrick

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