Cookie Report Scan Location info

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4 comments

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    Spas – vConnect – Community Supporter

    Hi Pedro,

    The above described issue is unusual and it needs to be investigated because it could be caused from several things such as wrong geo-ip setup or wrong cookiebot implementation. 

    Could you please provide me with domain in question so we could investigate the issue further more in order to find out what might went wrong and help you solve the issue afterwards. If you want you could post the domain name here or send it at s.velinov@vconnect.dk

    Regards,
    Soas

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  • Avatar
    Pedro B.

    As you can see in my atachments most of locations for the cookies are from USA. This happens in all the urls we have been using, for all the campaigns This is not possible and not true as we only user servers in Europe to develop our sites and according to GDPR we can not send data outside EU, so this report must have some problem.

     

    We have to deliver this report to our clients and we can not use it the way as it is now, because this would be a problem for them and in fact we don´t store our cookies outsider EU.

     

    Can you please help us on this urgently?

    Thanks a lot

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    Pedro B.

    Hi,
    Many of our clients ask for there reports and we are no answers to tell them because this issue. We would like to know if it possible get some information about last reply.

    Thanks a lot

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  • Hi Pedro,

    I can confirm that country is resolved in real time from the IP serving the website and/or embedded content. Could you please check if you are still experience this issue and let us know.

    However, if the issue still occurs could you please provide me with domain in question so we could investigate the issue further more in order to find out what might went wrong and help you solve the issue afterwards. If you want you could post the domain name here or send it at s.velinov@vconnect.dk
    Without checking the domain we could not be absolutely sure what exactly the issue is and how it could be solved. 

    You could also use the following link in order to submit a ticket to the support: https://support.cookiebot.com/hc/en-us/requests/new

    Regards,
    Spas

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