Wait time for support ticket & CDN question

Follow

Sam Beckett

• June 10, 2019 17:00

We have been waiting 5 days for a response to our support ticket,

https://support.cookiebot.com/hc/en-us/requests/27922

 

Please let us know when cookiebot's javascript will be copied over to a CDN that works in Asia.

Currently load times are very very large and our customers are complaining due to cookiebot.

thank you

0

• 

  Spas – vConnect – Community Supporter

  • June 11, 2019 07:37

  Hi Sam,

  Right now Cookiebot is in the process of changing its infrastructure and will be present in many regions (without you noticing, only improved latency for your users). This update is planned to be in production by the end of Q3. Please be patient, the problem would be solved and thanks for your understanding!
  
  However, Cookiebot uses a CDN for all static files associated with the banner and cookie declaration. The data inside the banner and declaration is dynamic, and needs to be pulled from the back-end, which currently resides in North Europe. This can’t be hosted through a CDN. This is the reason why the load times are very large but Cookiebot is working on this now and this would be solved shortly. 
  
  Regards,  
  Spas

  0

  Comment actions Permalink
• 

  Sam Beckett

  • June 11, 2019 13:01

  Hi,

  Will all cookiebot files be hosted through a CDN by the end of Q3?

   

  0

  Comment actions Permalink

Please sign in to leave a comment.