CookieConsent set to -1 automatically inside Germany

João Martins

• March 19, 2019 13:29
• Edited

Hello,

Currently our cookie banner is not being displayed on new sessions and when checking the consent status it was set to `-1`, which means we were flagged as as being from outside EU. The problem is that we are now in Germany, and even when validating the IP it was identified as a German IP which should have triggered Cookiebot.

Could you please let me know if there's anything off on Cookiebot's side? This issue has started this morning without any change on our code.

Some examples of websites I could find where this is happening as well:

https://www.homestratosphere.com/
https://www.historynet.com/
https://www.readytalk.com/
https://www.hispavista.com/

3

• 

  Mike Francis

  • March 19, 2019 20:55

  I have noticed the same issue today as well, but for all EU countries. When I have the distribution set to Visitors from the EU only, and visit the site from an EU country it is showing -1 as if it is not a country within the EU.

  I have noticed that selecting an individual country within the EU still works. but selecting the entire EU option does not work.

  This needs to be resolved quickly. The main use case for Cookiebot is not functional.

  1
• 

  Jan van den Broek

  • March 20, 2019 10:07

  Unfortunately I have the same problem with many of my clients. Changing the consent to "All visitors" instead of "Visitors from the EU only" helps, but is not the solution I wanted to go for. Can this be fixed?

  0
• 

  Spas – vConnect – Community Supporter

  • March 21, 2019 14:31

  Hi,

  This is strange behavior of Cookiebot consent banner and it definitely needs to be investigated further more in details. If you want you could submit a ticket with your question and domain to Cookiebot support team at this email: mail@cookiebot.com 

  Regards,
  Spas

  0

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