Cancelling subscription and data retention

Cloud Nine

• March 25, 2019 10:47

Our end customer wishes to cancel their subscription/service. They have a question: they want to know how you can ensure that the user data will be deleted in accordance to GDPR?

Best regards.

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  Spas – vConnect – Community Supporter

  • March 25, 2019 15:10

  Hi Cloud,

  You could cancel your account by following this link https://manage.cookiebot.com/goto/cancelaccount
  Please keep in mind that if you cancel your Cookiebot account and subscription entirely all data and content from your account would be deleted and would not be able to retrieve it. 
  For more detailed information, you could check this link out: https://support.cookiebot.com/hc/en-us/articles/360003734993-How-do-I-cancel-my-subscription-

  Cookiebot is a company that delivers solutions used for compliance with rules and regulations, such as GDPR and ePr. This means that we are liable for any violations to these, but also that we impose very high obligations on ourselves to live up to these rules and regulations, and while we would love to be able to prove that deleted data no longer exists, that is not possible.

  Regards,
  Spas

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  Cloud Nine

  • March 26, 2019 10:16

  Thanks. But how do you handle retention of the end users data, such as IP addresses? Are they deleted immediatly upon deletion of the domain?

   

  Best regards.

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  Spas – vConnect – Community Supporter

  • March 27, 2019 12:17

  Hi Cloud,

  After a specific account has been canceled, all account data is deleted. Cookiebot only keeps IP-addresses in anonymized form.

  Regards,
  Spas

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  Cloud Nine

  • March 28, 2019 09:12

  Great, thanks!

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