Cookie Declaration page not the right language

Erik

• March 27, 2019 14:08
• Edited

Dear,

I've implemented https://support.cookiebot.com/hc/en-us/articles/360005164493-Multilingual-support-when-using-GTM to detect the user language and show them the cookie banner in the right language. This works as it should.

However, this is not working for the declaration page. That is shown in English, even though Dutch is my default language in the Cookiebot settings.

On both pages, the declaration is in English. I've tried different scenarios, settings, and browsers, but that doesn't help.

Please advise.

Thanks!

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• 

  Spas – vConnect – Community Supporter

  • March 14, 2019 09:22

  Hi Erik,

  After inspecting your domain (the one mentioned in your post) I can see that everything work properly as it should, and Cookiebot has been implemented correctly. 

  However, my guess so far is that the problem comes from the Cookiebot admin panel. Could you please check if you have set the Dutch language correctly in the admin panel. You could do that from the setting about the language under 'Content' tab. 
  You could find more information about the Cookie Declaration settings here: https://support.cookiebot.com/hc/en-us/articles/360004374474-What-is-the-Cookie-Declaration-cookie-policy-and-what-is-included-in-it-

  If the problem does not comes from the admin panel settings and it could not be solved, please do not hesitate to contact us in order to investigate the issue further more.

  Regards, 
  Spas

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• 

  Erik

  • March 25, 2019 09:55

  Dear,

  In the content tab, we have Dutch and English. Dutch is the default language. We de-selected auto-detect language, as we push the language in GTM (https://support.cookiebot.com/hc/en-us/articles/360005164493-Multilingual-support-when-using-GTM). The cookie consent bar is in the right language (for both Dutch and English), but the cookie policy page isn't.

  

   

  So the problem is not fixed. Could you please investigate further?

   

  Thanks and best,
  Erik

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• 

  Claus Harup

  • March 25, 2019 13:00

  I have the exact same issue....
  
  https://3rcenter.dk/ - Danish
  https://en.3rcenter.dk/ - English

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• 

  Claus Harup

  • March 25, 2019 13:17
  • Edited

  It is totally random.... sometimes it works in chrome desktop....

   

  It would be smart if the javascript would respect:
  
  1: html lang="xxxx"

  2: preferred browser language

  3 default settings in CookieBot setup

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• 

  Spas – vConnect – Community Supporter

  • March 25, 2019 15:41

  Hi,

  You would need to apply the same logic to the declaration tag as to the banner tag in regards of locking the language to the current language on the website, for example:

  <script>
  var contentPlaceholder = document.getElementById("bodycontent");
  var cookieDeclarationScript = document.createElement("script");
  cookieDeclarationScript.type = "text/javascript";
  cookieDeclarationScript.id = "CookieDeclaration";
  cookieDeclarationScript.src = "https://consent.cookiebot.com/00000000-0000-0000-0000-000000000000/cd.js";

  var currentUserPagePathname = location.pathname.toLowerCase();
  var currentUserPageCulture = "en"; //default to English

  if (currentUserPagePathname.indexOf("/fr")==0)
  {
  currentUserPageCulture = "fr";
  }
  else if (currentUserPagePathname.indexOf("/es")==0)
  {
  currentUserPageCulture = "es";
  }
  cookieDeclarationScript.setAttribute("data-culture", currentUserPageCulture);

  contentPlaceholder.appendChild(cookieDeclarationScript);
  </script>

  In this way you will set the default language and make sure that the CookieDeclaration and the website would be in the same language as desired.

  Regards,
  Spas

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  Claus Harup

  • March 25, 2019 15:51

  .... so the checkbox saying: Autodetect user's language does not work?

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• 

  Claus Harup

  • March 26, 2019 09:55

  Setting the configuration below in GTM does not help:

   

  <script id="Cookiebot" data-culture="en" src="https://consent.cookiebot.com/uc.js?cbid=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx" type="text/javascript"></script>
  <script>

  
  function CookiebotCallback_OnAccept() {
  if (Cookiebot.consent.preferences)
  dataLayer.push({'event':'cookieconsent_preferences'});
  if (Cookiebot.consent.statistics)
  dataLayer.push({'event':'cookieconsent_statistics'});
  if (Cookiebot.consent.marketing)
  dataLayer.push({'event':'cookieconsent_marketing'});
  }
  </script>

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  Erik

  • March 27, 2019 14:08

  Thanks, this function works Spas!

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• 

  Dirk Spannaus

  • November 27, 2019 10:19

  Spas – vConnect – Community Supporter I added the language JS as a variable and wanted to use this in your suggested script adoption - see bold line:
  
  

  <script>
  var contentPlaceholder = document.getElementById("cookiebot");
  var cookieDeclarationScript = document.createElement("script");
  cookieDeclarationScript.type = "text/javascript";
  cookieDeclarationScript.id = "CookieDeclaration";
  cookieDeclarationScript.src = "https://consent.cookiebot.com/XXXXXXXXXXXXXXXXXXXXXX/cd.js";
  cookieDeclarationScript.setAttribute("data-culture", {{currentUserPageCulture}});
  contentPlaceholder.appendChild(cookieDeclarationScript);
  </script>

   

  Seems not to work? What did I miss?

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  Björn

  • August 09, 2021 13:42

  is there also a guidance for wordpress for people who don't know JS?

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  james234298

  • December 07, 2021 07:19

  Subsequent to reviewing your space (the one referenced in your post) I can see that everything work appropriately as it ought to, and Cookiebot has been executed effectively.

  Notwithstanding, my speculation up to this point is that the issue comes from the Cookiebot administrator board. Could you if it's not too much trouble, check in case you have set the Dutch language accurately in the administrator board. You could do that from the setting about the language under 'Content' tab.

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