Payment iFrame not loading after adding Cookiebot

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3 comments

  • Hi Hanan,

    Actually this is not a problem because this is how Cookiebot should work. Payment iframe is such as YouTube iframe and it's cookies are considered as not necessary. 
    I guess that when you have implemented the iframe to your site you have added data-cookieconsent="xxxxx" attribute to it and that is why the iframe is not showing until users accept the specified cookies. This is normal behavior and it means that you have enabled prior consent to this iframe.

    You could check step 3 from the installation guide for more information about enable prior consent. Also you could check this article: https://support.cookiebot.com/hc/en-us/articles/360004104033-What-does-prior-consent-mean-and-how-do-I-implement-it- where you could find more detailed information about prior consent and why you need this. 

    Here you could find an example of how Cookiebot threat iframes (e.g. YouTube): https://support.cookiebot.com/hc/en-us/articles/360003790854-Iframe-cookie-consent-with-YouTube-example

    In case that his payment iframe is necessary to your website to work properly you could specify it as "necessary" so if visitors agree cookies the payment iframe would be loaded and not be blocked. 

    Regards,
    Spas

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    Hanan Marton

    Hi Spas,

    Thanks for your answer.

    Sadly, this did not work for me. I even tried this:

    https://support.cookiebot.com/hc/en-us/articles/360003790854-Iframe-cookie-consent-with-YouTube-example

    and nothing displayed... not even the message if not consented.

    I have a feeling it's because the site is built on force.com platform.

    Any other ideas?

    Thanks again!

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  • Hi Hanan,

    Unfortunately, I am not familiar with force.com platform and I could not be absolutely sure about this issue, I can also guess some suggestions how this could be fixed. 
    Usually when you have added the required iframe attributes by Cookiebot everything should work fine as expected. In case that the iframe is still not loaded/displayed maybe you could check the blocked cookies. The problem could be caused by the fact that this iframe uses cookies which are blocked by Cookiebot and therefore it is not displayed. 

    If this won't work I suggest to contact the force.com platform support them and ask them for some help, maybe they could tell you something useful. Hope this will help you solve your problem.

    Regards,
    Spas

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