Prior consent does not work. Cookies are loaded before expressing consent

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Emilio Restori

• February 02, 2019 18:16

Hello, I think I configured my banner correctly yet it seems like the cookie banner is not working. I open my website in a private browser window, I open the developer console, under Application > Cookies. I have not expressed my consent yet and my cookies are there already set. thank you for help!

My website:

http://www.ristoranteoperaviva.it

 

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  Spas – vConnect – Community Supporter

  • March 20, 2019 14:32

  Hi Emilio,

  After investigating the domain you have mentioned above into your post, I don't find any trace of implementing prior consent in your mark-up. I think that you are missing the step 3 from the implementation guide. 
  Could you please check the implementation again, you could find more detailed information about this here:
  https://www.cookiebot.com/en/help/

  Regards,
  Spas

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  Ivan Kovač

  • April 27, 2019 15:07

  For me, it started working after I checked the "Enable" box in the prior consent tab of the Cookiebot plugin in the wordpress dashboard.

  I still had to do the Step 3 for cookies set by google analytics and adsense, but facebook and youtube cookies were solved by checking the "Enable" box.

  But it also only worked on my homepage for some reason ... I'm still trying to fix that.

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  Emilio Restori

  • April 29, 2019 18:23

  Thanks to this video I finally understood how to apply the step 3 to my scripts!!

  https://www.youtube.com/watch?v=MeHycvV2QCQ

  I got rid of many of them apart some I cannot find script tags at the indicated lines.

  for example: 

  TAUnique	tripadvisor.com	HTTP	2 anni
  First URL found: http://www.ristoranteoperaviva.it/prenota/
  Initiator: Script tag, row 1183   At this row there is only an iframe without script tag. How can I add my step 3 without a script tag? Thank you for help!

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  Emilio Restori

  • April 30, 2019 17:56
  • Edited

  I even tried using this hack, but it does not work.

  https://support.cookiebot.com/hc/en-us/articles/360005354413-TripAdvisor-Widget

  I keep seeing this 3 cookies TACds, TASession and TAUnique related to footer widget.

  But this is the least.

  In this page http://www.ristoranteoperaviva.it/prenota/

  there is TheFork Booking widget  (iframe) and i see more than 30 cookies from module.lafourchette.com.

   I've no idea how to get rid of them.

  I'm getting crazy seriously  :,(

  Please please please help!

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  Spas – vConnect – Community Supporter

  • June 19, 2019 11:01

  Hi,

  In order to prevent cookies from loading before specific consent has been given you should enable prior consent on your site. This means you have to hold back all those cookies and online trackers containing personal data that are not strictly necessary, until the user agrees to them by giving an appropriate consent. And if the user does not want for his/her personal data to be used that way and doesn’t give a consent, then you need to continue holding back everything but strictly necessary cookies. https://support.cookiebot.com/hc/en-us/articles/360004204613-1-Make-sure-you-have-enabled-prior-consent-
  
  You could do so by assigning those cookies to specific cookie category and then they would be set/hold depending on user consent. Find more information about this here: https://support.cookiebot.com/hc/en-us/articles/360004104033-What-does-prior-consent-mean-and-how-do-I-implement-it-
  
  Regards,
  Spas

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