Error Profile

Giuseppe Virzi

• January 28, 2019 15:19

Hi, kindly changed my profile to free in the free one? I do not understand how it went to the paid one considering that I have never owned 100 pages on my blog at the moment. I look forward to your intervention.

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  Spas – vConnect – Community Supporter

  • January 28, 2019 15:38

  Hi Giuseppe

  When you sign up for a Cookiebot account and add your domain(s), the scanner will shortly after start scanning. If the scanner finds 100 subpages or less and only one domain, the domain will automatically continue on a free subscription, but if it finds more than 100 subpages - the subscription will automatically be converted to a 1-month free trial with full functionality.
  
  It appears that you have been on a free trial which has expired and to continue using Cookiebot will need to add your payment information. For more in depth details please check this article: https://support.cookiebot.com/hc/en-us/articles/360004612233-What-is-a-free-trial-and-when-will-I-pay-the-subscription-fee-
  
  As you believe that your domain has less than 100 pages, but there is a payment message, the reason is that The Cookiebot scanner scans your entire website including all subpages where cookies and tracking technology could be in use or you have more than one domain. Please check also this article: https://support.cookiebot.com/hc/en-us/articles/360003774494-Why-does-your-scanner-say-that-my-website-has-more-than-100-pages-

  If you are using WordPress, you might also check this out: https://support.cookiebot.com/hc/en-us/articles/360003797213
  Cookiebot count as pages different articles and post and this might be the reason why it says that you have more that 100 pages in total.

  Regards,
  Spas

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  Giuseppe Virzi

  • January 28, 2019 16:25

  Hi, I add the link of the file where your system claims that I own 66 pages, can you change my account to free?

   

  https://drive.google.com/file/d/1UzWnYs8NsPhUetgzhrNExyPVYiGyRJp5/view?usp=sharing

   

   

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  Spas – vConnect – Community Supporter

  • March 20, 2019 14:47

  Hi Giuseppe,

  It is possible to get back on the free subscription only if your website contains 100 subpages or less and has 1 domain. We have an article regarding the way you could get back on the free subscription, which you can check here: https://support.cookiebot.com/hc/en-us/articles/360003807613-My-subscription-has-been-changed-from-a-free-subscription-to-a-1-month-trial-Premium-How-do-I-get-back-on-the-free-subscription-

  Regards,
  Spas

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