Banner issue on mobile

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4 comments

  • Hi Marius, 

    This not mobile friendly behavior of the consent banner when cookiebot loads could be caused by several things, e.g. different scripts conflicts, plugins, etc. 
    However, Cookiebot consent banner/dialog is responsive and mobile friendly and this strange behavior needs to be investigated in order to find out what might cause this issue. Could you send me the domain you have problem with, so I could check out what the issue is and help you solve the problem afterwards instead of guessing. 
    If you want you could post the domain here or sent it at s.velinov@vconnect.dk

    Regards,
    Spas

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    Marius Andersen

    The domain in question is aktueltspania.net 

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    Marius Andersen

    For now, I have changed the template from "Slide up" to "Top" to be able to see the accept button on first page load.

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  • Hi Marius, 

    After visiting your domain everything seems to work fine as it should be. I can see that now the Cookiebot banner/dialog is showing from the top and after investigating it seems to be fully responsive and accessible from mobile devices as well. 
    Could you please return the banner as it was when the problem occurs so I can check it out. Because now I do not see any problems with the banner and cannot help you much. Also could you tell me where have you implemented the Cookiebot script into your site.  

    Regards,
    Spas

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