Canceling subscription

Ines Kalinic

• November 08, 2018 15:35

How can I cancel my subscription? when I log in, all I get is: 

Your subscription has been disabled because your credit card authentication has expired. Enter new credit card details to authenticate your card and re-enable your subscription.

 

I put another credit card but takes me to paying site and I don't want to pay anything else.

Please help me,

Ines

0

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  Martin Iv. – vConnect

  • November 09, 2018 08:42

  Hey Ines,

   It is possible to get back on the free subscription, but only if your website contains 100 subpages or less and has 1 domain or if you want to cancel your account.  There is article about that which you can check here: https://support.cookiebot.com/hc/en-us/articles/360003807613-My-subscription-has-been-changed-from-a-free-subscription-to-a-1-month-trial-Premium-How-do-I-get-back-on-the-free-subscription-

  Regards,
  Martin

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