Cookie declaration issue - change/withdraw consent text not showing

Answered

Phil Saunders

• September 28, 2018 13:18

Hello,

I'm new to Cookiebot, so it's very possible that my question will be somewhat naive - forgive me if that's the case..

My cookie declaration preview shows the change/withdraw consent section, as follows:

However, when I load the script onto my web page, the change/consent text does not appear - here is a capture for the web page:

I don't know what is causing this problem - can anyone help? The actual web page is at http://www.galphia.com/about.html.

Thanks in advance to anyone who can assist.

Best wishes,

Phil S

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• 

  Martin - vConnect - Community Supporter

  • September 28, 2018 14:08

  Hey Phil,
  
  When inspecting your page it seems to me that you have not included the cookiebot's consent dialog script in the head section of your page and that's why when visiting the page I am not asked for my consent. Check step 2 of the installation guide here: https://www.cookiebot.com/en/help/
  
  You have included the cookie declaration script on your page and that's why you are able to view the table with all cookies detected.
  
  Regards,
  Martin

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  Phil Saunders

  • September 28, 2018 14:37

  Hi Martin,

  Thanks for responding so quickly!

  I put the cookiebot's consent dialog script in the head section of my index page only - should it be put in the head section of every page on my website?

  Best wishes,

  Phil

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  Martin - vConnect - Community Supporter

  • September 28, 2018 14:42

  Hey Phil,
  
  Yes, it should be on every page you want to get scanned. Usually this is the entire store, so yes, all pages
  
  Regards,
  Martin

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  Phil Saunders

  • September 28, 2018 18:23
  • Edited

  Thanks so much for your help, Martin - very much appreciated. I'm going to add the header script to all pages now.

  Best wishes,

  Phil

   

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  Phil Saunders

  • September 28, 2018 18:22

  Hi Martin,

  Just want to confirm that, as a result of your advice, the issue I had is now completely resolved.

  I really appreciate your help on this, and wish to thank you again for responding so quickly.

  This has been a very happy first experience for me on Cookiebot's Community Support, and I wish you and the whole community all the very best.

  Phil

   

   

   

   

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