Cookie not managed by cookiebot disappear (18/09/2018)

Emmanuel DE CASTRO

• September 20, 2018 12:40

Hello,

Since 18/09/2018 we have a problem in a particular case.

We have tryed without cookiebot and the problem disappear. So It's due to cookiebot.

 

My cookie bot method is set to "active consent". Page scroll and Page refresh are checked.
We have a page called with a parameter. On this page, a javascript get the parameter and save it in a cookie (30j path /). When the web user go to the next page by cliking on a link (without validating the cookie consent) I loose the value of my cookie. And I get 3 cookies in place !

One for /

Another for /page1

another for /page2

But the 3 cookie's value are empty !!

 

But if I try this case it works :

We have a page called with a parameter. On this page, a javascript get the parameter and save it in a cookie (30j path /) AFTER THE COOKIE CONSENT DIALOG IS VALIDATED. When the web user go to the next page by cliking on a link I get the value of my cookie. And I not have 3 cookies !

 

For information, the javascript is not conditionned to be managed by cookie bot ! It's a technical cookie.

And this happen only Since 18/09/2018. The website was not changed !! Have you made a new release ?

How can I do to have the previous comportment ?
It have a big impact to our business.

Thanks in advance.

1

• 

  Spas – vConnect – Community Supporter

  • September 21, 2018 11:50

  Hi Emmanuel,

  It is hard to say what the exact problem is without seeing the website.
  But I guess that you could solve this issue by giving the cookie in question the category "Necessary" in the manager. Then Cookiebot will not touch it.

  Otherwise you could send me your domain so I could check it out in order to see what might went wrong and help you solve the issue afterwards instead of guessing. If you want you can post your domain name here or send it at s.velinov@vconnect.dk

  Regards,
  Spas

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• 

  Kim L.

  • October 29, 2018 16:47

  Dear cookiebot support team,

  We just discovered the same problem that Emmanuel mentioned.
  We had various cookies classified as "not classified". It seems that all cookies that are "not classified" are deleted if the users clicks the "OK" button of our cookie notice banner. As this change meant a significant business loss for us (as tracking was not working properly in the last weeks), I would like to know if a release on your side has happened recently.
  
  Thanks and best regards

  Kim

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• 

  Martin Iv. – vConnect

  • March 20, 2019 13:56

  Hey Kim,

  Do you still experience the problem above described ? 
  You need to classify the cookies, then will be fine.

   

  Regards,
  Martin

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