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website not loading well if cookiebot plugin enabled

Comments

10 comments

  • Spas – vConnect – Community Supporter

    Hi P.P.

    The problem you have described could be caused because of some conflict between the Cookiebot plugin and other plugin/script on the site. Could you send me your domain so I can take a look at it and try to figure out what might went wrong and help you solve this issue afterwards instead of guessing. 
    If you want you could post the domain here or send it at s.velinov@vconnect.dk

    Regards,
    Spas

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  • P.P.

    I'v sent you the domain to your email.

    since i use autoptimize, i'm supposing there is a conflict with it. 

    Can you confirm? Did you have other similar issues about these 2 plugins.

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  • P.P.

    Any news on my case?

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  • Spas – vConnect – Community Supporter

    Hi P.P.,

    Do you still experience the above described problems with your domain. Because after investigating your domain I could not find anything unusual, after checking the domain from incognito browser and giving consent everything was loaded as expected and I did not need to refresh the home page 2-3 times in order to make it load correctly.
    As discussed at the email communication maybe your problem was occurred because of the conflict between different plugins and script you use, I just want to know if you still experience the same problems so I could take next steps to look into your issue.

    Regards,
    Spas 

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  • P.P.

    Yes issue is still there.

     

    Please help

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  • P.P.

    I had to disable cookiebot plugin to let my website load correctly.

     

    Please help this issue is getting very urgent!

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  • Martin - vConnect - Community Supporter

    Hey P.P,

    I have checked your site multiple times for the past couple of days and I have tested it in different browsers, different OS and I don't have any issues with the loading of you site.

    Regards,
    Martin

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  • Tobias

    Hey folks,

    I'm having the same issue with autoptimize and cookiebot. Disabling autoptimize lets the site load correctly, as soon as the optimization is enabled though, scripts break down until all cookies are accepted. A few page refreshes later and everything looks fine.

    Since it's a live page, I can't send a direct link (can't take the changes online), but I can provide access to a staging environment via PM to demonstrate the issue.

    What's even weirder: We created a completely separate testing environment on another domain to investigate and added it as a development domain in cookiebot. On that environment everything works perfectly fine. However: Cookiebot also loads slightly different scripts. So where is the difference in the stuff you guys load for dev-domains vs. live ones?

    Loading on our dev domain bbkxe.myraidbox.de (with autoptimize active):

    <script type="text/javascript" charset="UTF-8" async="" src="https://consent.cookiebot.com/77f51dbd-febb-4606-8475-64d56d0535ef/cc.js?renew=false&amp;referer=bbkxe.myraidbox.de&amp;dnt=false&amp;forceshow=false&amp;cbid=77f51dbd-febb-4606-8475-64d56d0535ef&amp;whitelabel=false&amp;brandid=Cookiebot&amp;framework="></script>

    <script type="text/javascript" charset="UTF-8" src="https://consentcdn.cookiebot.com/consentconfig/77f51dbd-febb-4606-8475-64d56d0535ef/bbkxe.myraidbox.de/configuration.js"></script>

    <script id="Cookiebot" src="https://consent.cookiebot.com/uc.js" data-cbid="77f51dbd-febb-4606-8475-64d56d0535ef" data-blockingmode="auto" type="text/javascript"></script>

     

    Loading on the live page (with autoptimize active):

    <script type="text/javascript" charset="UTF-8" async="" src="https://consent.cookiebot.com/77f51dbd-febb-4606-8475-64d56d0535ef/cc.js?renew=false&amp;referer=www.awork.io&amp;dnt=false&amp;forceshow=false&amp;cbid=77f51dbd-febb-4606-8475-64d56d0535ef&amp;whitelabel=false&amp;brandid=Cookiebot&amp;framework="></script>

    <script type="text/javascript" charset="UTF-8" src="https://consentcdn.cookiebot.com/consentconfig/77f51dbd-febb-4606-8475-64d56d0535ef/awork.io/configuration.js"></script>

     

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  • Spas – vConnect – Community Supporter

    Hi Tobias

    This is a strange issue which needs to be investigated further more in details. Usually Cookiebot does not load different scripts, actually there are only 2 scripts (main cookiebot script and cookie declaration script). That is why we would need to have a closer look, could you please provide us with more details (at least a URL and a description of the problem).
    You could send a description of the issue at the following email support@cookiebot.com or submit a ticket to the support team: https://support.cookiebot.com/hc/en-us/requests/new

    Regards,
    Spas

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  • meisie3

    If you watched this is important, the workaround here can be to feature eventListeners to the buttons that execute place.Reload() technique that reloads the cutting-edge URL, like the Refresh button.

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