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  • Hi murali,

    Is the Cookiebot working when you open your website from your computer or it does not work at all? You could check the implementation guides here again just to make sure that everything you have done is correct.
    In case that you have implemented the Cookiebot correctly and it still not works, I suggest you to send me your domain in order to check what might be the problem.

    You could send me your domain here or at s.velinov@vconnect.dk so I can investigate it and see what might went wrong and help you solve the problem afterwards instead of guessing. 

    Regards,
    Spas

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  • Hi murali,

    After investigating your domain the problem seems to be because you have not added your domain into the Cookiebot manager, that is why your domain is not authorized and the cookie banner does not work. You could read more about it here.

    You could add your domain into the cookiebot account in order to authorize it and then it should work. 

    Regards,
    Spas

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  • Avatar
    murali

    Hi Spas,

    Thank you very much for taking time to investigate and reply. I remember having added the domain (perhaps I didn't save it). I have added it after your reply and the banner is working now. Cookie declaration page did have a message "Under construction: The website is currently being scanned for cookies for the first time." Is this a normal message? Another question: somewhere in the documentation it says the website should mention who the data controller is. How will I know who is the data controller for my website?

    Thank you once again.

    Regards,

    Murali

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  • Hi murali,

    If your wesbite is currently being scanned for cookies for the first time it is normal to receive the message that the cookie declaration is under construction because now the scanner run the scan on your domain in order to get information about the cookies being used and to create the cookies declaration itself.
    Read more here about it: https://support.cookiebot.com/hc/en-us/articles/360006347773-Under-construction-The-website-is-currently-being-scanned-for-the-first-time

    About the data controller you asked, usually the data controller is the company behind the website, so the data controller will be the company or the company representative (if it has one). You could read more about it here: https://support.cookiebot.com/hc/en-us/articles/360004204693-2-Share-information-about-who-the-data-controller-is-and-about-the-DPO-if-you-have-one-

    Regards,
    Spas

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