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4 comments

  • Hi Trish,

    Checking you website everything seems to work fine, except the Cookie Declaration page as you said. After investigating what might went wrong with it, I think that the problem might be because of wrong cookie declaration implementation, because even after inspecting the page there are nothing about it. Could you please check the implementation of CookieDeclaration again, you could also check this link out. 
    Also I found out that there is a problem with your cookie declaration page because sometimes it displays an error, so the problem also might be from your website. I check it on different browsers and on some browsers when you try to access the page it displays an error, could you please check it there is a problem on your site.

    Regards,
    Spas

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  • Avatar
    Trish Coddington

    Spas, 

    Thank you for responding. I followed the instructions for the implementation of CookieDeclaration at the link you provided. However, there is a discrepancy between the instructions for the conditions of the trigger and what is available in GTM. The instructions state to set the condition for when the "url path equals..." but "url path" is not one of the options. I tested with "Page URL equals" and "Page Path equals", I tried both with "contains" and also with and without the / in front of the value all to no avail. 

    I also tested in different browsers and did not receive any errors either on-screen or upon inspection in the Console. 

    Any other ideas? 

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    Trish Coddington

    P.S. I also tried approach described at the following link, and this hasn't resolved my problem either. 

    https://www.tagmanageritalia.it/how-to-fix-cookiebot-official-guide-and-protect-yourself-from-gdpr/ 

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  • Hi Trish,

    The implementation of the Cookie Declaration is correct and the problem seems to be caused by some plugin or js-framework on the site which is overriding the default onclick-behaviour on the links of cookie declaration. If you go through the different click-handlers on the link, you should be able to identify which click-event is overriding the default behaviour. Then the you must either disable this click-event on the declaration or configure the plugin to accept "javascript:"-links. 
    When tested I disabled this script "shopping.js?t=1535519273585:152" and the links worked just fine. Try to remove the conflicts between the scripts and then everything should be fine.

    Regards,
    Spas

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