Invoice for free account?

Marwig Bach

• August 17, 2018 11:06

Dear Sir or Madam,

I'm a little surprised that I got an invoice from you. On your website you offer the product for Free for a domain with less than 100 pages. Please explain to me why I still have to pay.

regards
Marwig Bach

0

• 

  Elina - vConnect - Community Supporter

  • August 17, 2018 11:52
  • Edited

  Hi Marwig,
  
  The Cookiebot scanner scans your entire website including all subpages (including dynamic pages and pages containing iframes, videos, pop-ups etc.) to ensure that all cookies and trackers are found and the information shown to your website users when they are asked for their consent is accurate (Why does your scanner say that my website has more than 100 pages?).

  In case you believe that your domain has 100 pages or less, but you are receiving an invoice from us or seeing your domain listed as a premium subscription on your Cookiebot account, please check this article: https://support.cookiebot.com/hc/en-us/articles/360006241733-My-website-has-less-than-100-pages-why-am-I-not-on-the-free-subscription-
  
  Of course it is possible to get back on the free subscription, but only if your website contains 100 subpages or less and has 1 domain. We have an article regarding the way you could get back on the free subscription, which you can check here: https://support.cookiebot.com/hc/en-us/articles/360003807613-My-subscription-has-been-changed-from-a-free-subscription-to-a-1-month-trial-Premium-How-do-I-get-back-on-the-free-subscription-

  Regards,
  Elina

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