Declaration not appearing

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5 comments

  • Avatar
    Elizabeth Stapel

    Is it possible that the cache (weirdly persistent in Firefox, at least on my own machine) is storing the cookie from your first visit?

    When trying to implement CookieBot on my own site, I had to use Internet Explorer for testing, because Firefox seemed to "remember" the cookie value, no matter how many ways I would clear the cache.

    Have you tried clearing "recent" history, including cookies? And then closing down the browser, opening it back up, clearing again (which shouldn't change anything, but somehow sometimes does), and then going to your site?

    I'm just a fellow user, so I can't speak to CookieBot's "back end" coding, but this sort of (needless?) repetition has been helpful for my own testing.

    Eliz.

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    Peter Pan

    Hey Eliz, 

    thanks for your reply. Just to make sure: I am talking about the cookie declaration which includes all information for the privacy police not the cookie banner. The cookie banner shows and works as expected.

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  • Avatar
    Elina - vConnect - Community Supporter

    Hi Peter,

    Your case seems to be related to a cache issue: browser`s cache or some plugin, which is using cache. You should make sure that you have cleared them all, including your web browser`s cache, cookies and history.

    In case that you still have the same problem, then you could send me your domain so I could check what might went wrong instead of guessing and help you solve the problem afterwards. You could send it here or at e.zaharieva@vconnect.dk

    Regards,
    Elina

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    Peter Pan

    I am not quite sure if this could be a cache-related issue. It even happens on clients which have never visited the website and even in private/incognito sessions.

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  • Hi,

    We checked the domain, you sent to us and there is an embedded file (https://cdn02.plentymarkets.com/xfhit7krdlq2/plugin/1/ceres/js/dist/ceres.min.js ) that is causing the problem - it removes the Cookie Declaration script tag on cached updates of a page view.
    You need to reach out to the creator of the Ceres plugin, plentymarkets GmbH to see what they suggest.
    Alternatively, you can implement the declaration with Google Tag Manager (GTM), which is implemented on your site, but then you need to remove the attribute "data-cookieconsent" from the GTM-tag and implement prior consent directly in GTM as described in our knowledge-base article.

    Regards,
    Elina

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