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Scan not reaching subdomain

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6 comments

  • Elina - vConnect - Community Supporter

    Hi VAB,

    You need to check if the subdomain is responsive. If it is not, this is why the scanner status is as described.
    In case it is actually responsive, you should provide us with the name of the subdomain, so we can restart the scan.

    Regards,
    Elina

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  • VAB

    Hi Elina, 

    Thank you for your quick response. 

    Is there a way I can send you the URL in private? It's a non public domain and I don't want to throw it out in the public (for security reasons).

    Regards,

    VAB

    0
  • Elina - vConnect - Community Supporter

    Hi VAB,

    If you like, you could send me the domain at e.zaharieva@vconnect.dk

    Regards,
    Elina

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  • Elina - vConnect - Community Supporter

    Hi VAB,

    Thank you for your email!
    It appears that the domain name you sent is unresponsive.
    When you try to open it in a browser there is a '404 - File directory not found' error. That is the reason the scanner can't scan the subdomain and no data is available.

    Regards,
    Elina

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  • VAB

    Dear,

    We just sent an email with detailed questions for debugging.

     

    Kind regards,

    Stef

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  • VAB

    Hi Elina,

    Our domain was scanned successfully yesterday. Thanks for your help :)

     

    Kind regards,

    VAB

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