Scan not reaching subdomain

Answered

VAB

• August 07, 2018 08:00

Hi,

Since about a month, we're triggering the scanner to scan one of our subdomains. We can only see following message in the admin panel:

Subscription size: Awaiting scan result to fix final size

Status: Next scheduled scan on 01/09/2018

 

This message has been there for over a week now. Yet if we check the banner, it states: "cookie declaration last updated at 23/07/18".

 

We've added your IP addresses to our whitelist, but we still can't see any traffic coming from Cookiebot. Our other domains are scanned and generated reports.

 

Can you please help us resolve this issue?

 

Thanks!

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• 

  Elina - vConnect - Community Supporter

  • August 08, 2018 13:11

  Hi VAB,

  You need to check if the subdomain is responsive. If it is not, this is why the scanner status is as described.
  In case it is actually responsive, you should provide us with the name of the subdomain, so we can restart the scan.

  Regards,
  Elina

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• 

  VAB

  • August 09, 2018 05:08

  Hi Elina, 

  Thank you for your quick response. 

  Is there a way I can send you the URL in private? It's a non public domain and I don't want to throw it out in the public (for security reasons).

  Regards,

  VAB

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  Elina - vConnect - Community Supporter

  • August 09, 2018 07:43

  Hi VAB,

  If you like, you could send me the domain at e.zaharieva@vconnect.dk

  Regards,
  Elina

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  Elina - vConnect - Community Supporter

  • August 09, 2018 11:13

  Hi VAB,

  Thank you for your email!
  It appears that the domain name you sent is unresponsive.
  When you try to open it in a browser there is a '404 - File directory not found' error. That is the reason the scanner can't scan the subdomain and no data is available.

  Regards,
  Elina

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  VAB

  • August 10, 2018 10:05

  Dear,

  We just sent an email with detailed questions for debugging.

   

  Kind regards,

  Stef

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  VAB

  • August 17, 2018 05:30

  Hi Elina,

  Our domain was scanned successfully yesterday. Thanks for your help :)

   

  Kind regards,

  VAB

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