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integration with wordpress

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17 comments

  • Martin Iv. – vConnect

    Hey Davide,

    You can try the following steps from here: https://support.cookiebot.com/hc/en-us/articles/360003794134-Why-is-the-cookie-consent-banner-dialog-not-showing-on-my-website-

    If you already tried this, you can see similar issue resolved here: 

    https://support.cookiebot.com/hc/en-us/community/posts/360010357314-error-message and https://support.cookiebot.com/hc/en-us/community/posts/360012301814-domain-is-not-authorized-to-show-the-cookie-declaration 

    Please check again domain name typo or configuration mistake, if you still have the issue could you tell me your domain name at  m.ivanov@vconnect.dk , so I could check it out to see what might went wrong.  

    Regards,
    Martin

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  • Davide

    I wrote to the mail indicated, thank you

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  • Davide

    can you give me a hand please?

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  • Martin Iv. – vConnect

    Hey Davide, 

    Sorry for the delay, we were experiencing temporary cache problems on  update operations, but now these problems have now been resolved and authorization problem should disappear. 

    Regards,
     Martin

     

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  • Davide

    yes, in fact everything is ok now, thanks

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  • Davide

    now everything is ok, thanks. But now I have this other site that gives this error

    http://www.pharmacoaching.it/

    I can not even enter from the admin panel

     

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  • Martin Iv. – vConnect

    Hey Davide, 

    Sorry about that, Cookiebot release 2.0.0v and 2.0.1v that may have caused issues for certain setups.
    The latest release 2.0.2v should fix this.
    Seems like you website work properly now. 
    Are you still need some help ? 

    Regards, 
    Martin

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  • Davide

    and it works because I deleted the cookiebot folder from ftp, I do not know if I will reinstall the plugin, greetings.

    but it is shameful, it was the plugin itself to crash the site because it says expired trial period, in fact it's been 30 days since its installation. Unbelievable by complaint!
    But I wanted the free version

    how should I do to create a free account

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  • Martin Iv. – vConnect

    Hey,

    To be on a free account your website should contain  less than 100 subpages and only 1 domain . 
     You can check this article: https://support.cookiebot.com/hc/en-us/articles/360003807613-My-subscription-has-been-changed-from-a-free-subscription-to-a-1-month-trial-Premium-How-do-I-get-back-on-the-free-subscription- 

    In case you believe that your domain has 100 pages or less, but you are receiving an invoice from us or seeing your domain listed as a premium subscription on your Cookiebot account you should check this article: https://support.cookiebot.com/hc/en-us/articles/360006241733-My-website-has-less-than-100-pages-why-am-I-not-on-the-free-subscription-

    Kind regards 

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  • Davide

    I have not received an invoice, the site has less than 100 pages, simply if I enter the account in the account does not make me any operation and takes me to the page where I record company data and says that my trial period has expired.
    it is, however, SHAMEFUL AND FROM DENUNCIATION, that after the trial period that he says, he has crashed the site

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  • Martin - vConnect - Community Supporter

    Hi Davide,

    We apologize for your inconvenience.

    Just to clarify, your trial period have nothing to do with crashing down your site. As we mentioned above it was a issue in the WP plugin release itself that was causing the trouble and it was fixed in version 2.0.2 of the plugin.

    You are on trial account, because there were more than 100 pages found on your website (117 to be precise). If you can get that number below 100 with some WP optimization to better deal with attachments by making them attachment page urls redirects instead of being "individual content". Something like that here: https://themeisle.com/blog/redirect-wordpress-attachment-pages/. Then you can be on free account.

    Regarding not receiving invoice, if you subscribe to a paid version at some point, you will receive an invoice the moment you get charged.

    Regards,
    Martin

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  • Colombowala Nafisa

    Hi Martin,

    We have a paid account and we have experienced site crash twice in the last one week. July 26th and Aug 2nd. In both these instances, the only new thing introduced on our website was cookiebot. And on both these days, there were marketing activities of sending around 50k emails.

    Is there any issue with how many hits we get on our website at the same time? The site goes down after the emails have been sent and there is a large activity on the website

    This is a very critical situation for us as we have bought a paid account with you and we do not want the site to crash every time we expect a large amount of activity

     PS the tags have been directly implemented not via any plugin

    Thanks,

    Nafisa

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  • Davide

    we are not interested in a paid account, only free. I'm trying to reduce the pages

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  • Davide

    nothing I did the redrict of the link to the images, I have 15 pages and some article but nothing has changed in the account

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  • Davide

    is it enough there's nobody left?

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  • Brian Mørkeberg Lundkvist

    Hi Davide

    Please see the article referenced above on how to get back on a free plan: https://support.cookiebot.com/hc/en-us/articles/360003807613-My-subscription-has-been-changed-from-a-free-subscription-to-a-1-month-trial-Premium-How-do-I-get-back-on-the-free-subscription-%C2%A0

    Unfortunately we cannot do this automatically.

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  • Davide

    ok grazie

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