Cookiebot consent dialog keeps appearing even after consent submitted

Rev-Privacy

• July 25, 2018 05:03

Hi,

Steps to replicate the issue:

- Goto website (I will provide link to website via private message)

- CookieConsent cookie is dropped with content value of "-2"

- Cookiebot dialog is displayed

- User accepts consent

- Cookiebot dialog fades out and then reappears as if it is a fresh page load, and as if no consent has been provided

- CookieConsent cookie now has 'content' value of '{stamp:'L87YaJ9dPQ2rXQsLYiYIgrCD6l1NZM3esoPAsYlM9z8vrAELitScgQ=='%2Cnecessary:true%2Cpreferences:true%2Cstatistics:true%2Cmarketing:false%2Cver:1}'

- CookieConsent cookie has 'Expires' value equal to the 'Created' value, meaning it expiring immediately

- Cookiebot consent dialog reappears requesting consent, repeat Ad-infinitum

 

End of issue

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• 

  Elizabeth Stapel

  • July 25, 2018 13:01

  CookieBot should not be setting any cookies until AFTER interacting with the user. Also, it should not be setting a value of "-2". Ever. The values are "0" (no non-necessary cookies accepted), "-1" (visitor is from outside the EU, and you're only asking EU visitors for permission), or some mixture of consents. Scroll down to the bottom of the following page for scripts which outline the flow of options.

  https://www.cookiebot.com/en/developer/

  The expiration date is clearly a problem, though. The cookie is supposed to be good for a year.

  https://support.cookiebot.com/hc/en-us/articles/360004548614-The-cookie-consent-banner-doesn-t-appear-anymore-what-is-wrong-

  I'm currently getting script errors for CookieBot. I hope a rep will respond soon with an update.

  Eliz.

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