Cookie classification changes not saved

Answered

Mark

• July 25, 2018 18:08

We have several unclassified cookies that we would like to update with another classification. In the past this has worked by changing the dropdown selection for that cookie and then clicking the save button. 

Today, the changes are not being saved. If I click save, the loading icon appears and then disappears like normal but if I view the cookie declaration afterward or log out and then log back in I still see these cookies listed as unclassified.

I've confirmed with a coworker that I'm the only one signed into our cookiebot account and have tried closing completely out of my browser and trying again in case it is a multiple session issue but still have the same problem with the new classification not saving.

I checked the browser console in case any errors or notices are listed but did not see any.

0

• 

  Mark

  • July 25, 2018 19:46

  Just sharing an update that the saved changes did eventually appear in our cookie declaration. There was just a significant delay from when I saved the changes to when they appeared in the cookie declaration and subsequent views of the cookie list in our account.

  0
• 

  Martin Iv. – vConnect

  • July 26, 2018 11:14

   

  Hey Mark,

  We are glad to hear that the issue is no longer appearing .  We want to hear if there is anything left that you need our assistance on.

  Kind regards. 

  0

Please sign in to leave a comment.