Cookiebot banner keeps showing up on page refresh

Answered

Timm H

• July 19, 2018 11:51

Hey folks,

I have a problem regarding the Cookie banner. It seems like Cookiebot is not saving the user's preferences. So if you opt-in/out and refresh the page the banner shows up again. Also on the homepage I'm not able to see how many users did accept or decline cookies.

I am not quite sure whether this is a "bug" or I just made a mistake implementing it.

I really hope somebody is able to help me. Thanks in advance!

- Timm

0

• 

  Elina - vConnect - Community Supporter

  • July 19, 2018 12:02

  Hi Timm,

  If you like, you could send me the domain at e.zaharieva@vconnect.dk or post it here, so I can check it and help you solve this issue afterwards.

  Regards,
  Elina

  0
• 

  Timm H

  • July 19, 2018 12:05

  Hi Elina, thanks for the quick response!

  I'll just post it here, maybe other people would like to check it aswell.

  The domain is: test.v22018054023665787.supersrv.de

   

  Regards,

  Timm

   

  0
• 

  Elina - vConnect - Community Supporter

  • July 19, 2018 13:03

  Hi Timm,

  There is a script in your website, that is overriding the "document.cookie" function. The Cookiebot Banner should work properly if you remove the following script from the website:

  <script>
  
  window.onload=function(){
  
  if(!document.__defineGetter__) {
  
  Object.defineProperty(document, 'cookie', {
  
  get:function(){return''},
  
  set:function(){returntrue},
  
  });
  
  } else {
  
  document.__defineGetter__("cookie", function() { return'';} );
  
  document.__defineSetter__("cookie", function() {} );
  
  }
  
  }
  
  </script>

  Regards,
  Elina

  1
• 

  Timm H

  • July 23, 2018 18:53

  Hello Elina,

  first, I want to apologize for my delayed response. I totally forgot to check for responses in that thread.
  The solution you provided worked. I am very thankful for your response! :)

   

  Best regards,

  Timm

  0

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