domain is not authorized to show the cookie declaration

Answered

Diana Krahmer

• July 04, 2018 16:46

I have this error message  and I read and checked all the solutions in the article https://support.cookiebot.com/hc/en-us/articles/360006284114-Error-The-domain-is-not-authorized-to-show-the-cookie-declaration-Please-add-it-in-the-cookie-manager-to-authorize-the-domain-.

But the problem cannot be solved. Perhaps somebody has an idea what the problem could be. I use the hoster "strato" an added the script code in a widget called "embed".

The cookie bot is fine, only the cookie declaration cannot be shown.

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  Martin Iv. – vConnect

  • July 04, 2018 19:26

  Hey Diana, 
  
  

  I guess the problem may be related to the payment method, often because  it has not been registered for 3D Secure, which is a requirement of our payment provider. A solution that works for many of our users is to add the credit card to PayPal and then add PayPal as the payment method for Cookiebot.
  If  this is not the problem and you try all the solutions correct in the Cookiebot article, could you tell me your domain name at  m.ivanov@vconnect.dk , so I could check it out to see what might went wrong and help you solve this issue.
  
  Note: You can see similar issue resolved here: https://support.cookiebot.com/hc/en-us/community/posts/360010357314-error-message
  
  Regards,
  Martin

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