Additional Text is shown

Answered

Motty Samrah

• July 03, 2018 11:09

Hi,

 

I'm using Cookiebot for few months and today I discovered an additional text (besides the Cookiebot regular banner) on the top of my pages:

Can you tell me what is it and how can I remove it?

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  Spas – vConnect – Community Supporter

  • July 03, 2018 11:36

  Hi Motty,

  I am a Cookiebot reseller, if you would like send me an email with your domain name, where the error is (or post it here), so we can check out what might went wrong instead of guessing and help you solve this issue afterwards. You can contact me at s.velinov@vconnect.dk

  Regards,
  Spas

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  Motty Samrah

  • July 03, 2018 16:32

  Hi,

   

  the domain name is info.agari.com 

   

  and here is a URL for example: https://info.agari.com/Agari-ECI-Launch-Webinar.html 

   

  Thanks!

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  Spas – vConnect – Community Supporter

  • July 04, 2018 06:15

  Hi Motty,

  Unfortunately, I could not access your website: info.agari.com because I was redirected to agari.com , so I could not check what is the actual problem. 
  However, I guess that you have inserted the Cookiebot script and the CookieDeclaration script in the same place, which might cause a problem, since the Cookiebot script must be placed in the head section of your website, while the CookieDeclaration script is optional and meant as another sub-page. 
  Could you give me some clarifications whether or not you are using Cookiebot and how your implement it (where you add the script) at this domain: info.agari.com as I can not open it.

  Regards,
  Spas

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  Motty Samrah

  • July 04, 2018 06:59

  Hi,

   

  Please try this webpage: https://info.agari.com/Agari-ECI-Launch-Webinar.html .

  However, I implemented the code and it worked properly for over a month. Only yesterday I saw this bug. 

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  Spas – vConnect – Community Supporter

  • July 11, 2018 08:35

  Hi Motty,

  Unfortunately, I could still not access your website: info.agari.com because I was redirected to agari.com , so I could not check what is the actual problem. I receive the same error message that says:

  "No Result Found
  The page you requested could not be found. Try refining your search, or use the navigation above to locate the post."

  Regards,
  Spas

   

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