Instagram forgets consent

Answered

Casper Pilsgaard

• July 02, 2018 11:34

Hi, we are using the paid Cookiebot and have some troubles when a user gets to our site from the Instagram in-app browser. The Cookie consent comes every day. I dont know if it forgets the cookie after a few hours or 1 day, but our users gets the overlay every day.

Has anyone experienced the same thing?

I have disabled the Cookiebot script now, but then we dont' show any banners, so its not a good solution.

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  Cookiebot support

  • July 16, 2018 09:40

  Hi Casper,

  Just following up on this one - since I believe the same issue was posted twice. Please see the other thread here: https://support.cookiebot.com/hc/en-us/community/posts/360010456994-Getting-the-cookiebot-overlay-on-instagram-storys-links-all-the-time

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  Casper Pilsgaard

  • July 17, 2018 06:45

  Yeah, the support system is a bit confusing. Could not find my old threat, so made a new one.

  You can close this one.

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