unable to scan (and debug why not)

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jon b

• June 18, 2021 07:18

we are getting an error message when running the scan.

unfortunately the thumbnail on the screenshot is too small and it contains the error message. if I could read it I could identify the error message.

we have whitelisted the IP's cookiebot mentions. but no luck.

 

please help

thanks

J

• 13.74.44.241
• 40.91.211.73
• 52.232.29.198
• 23.100.63.22
• 40.118.23.197

0

• 

  Patrick Gehrs

  • June 24, 2021 13:19

  Hi Jon,

  There can be many reason why the scan is unsuccessfull. Unfortunately, I would need some of your data related to your domain to investigate.
  
  Can you create a ticket with our Help Desk, please?
  
  Best regards,
  Patrick

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• 

  Charlotte Mia

  • June 27, 2021 16:57

  Thanks Patrick

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