Cookiebot keeps rejecting credit cards

Answered

Jeralckx

• June 27, 2018 07:57

Got a notice by mail a few days ago saying my credit card was rejected. Re-added it again (since my credit card is just fine, don't know why it gets rejected) without any luck: same notice.

I managed to add a completely different credit card. But just after a few minutes, I got the exact same error notice saying the newly added credit card also got rejected.

Our services are interrupted for the time being. Any advice on proceeding?

0

• Official comment

  

  Cookiebot support

  • June 28, 2018 07:15

  Hi Jeralckx,

  As frustrating as this probably is, unfortunately we do not receive any information from our external payment provider about why a credit card is rejected. Often, though, it is because it has not been registered for 3D Secure, which is a requirement of the payment provider. You should try and contact your bank/credit card issuer and ask why the payment was rejected. A solution that works for many of our users is to add the credit card to a PayPal account and then add PayPal as the payment method for Cookiebot instead - Please see this for details and what you could do: https://support.cookiebot.com/hc/en-us/articles/360004719793

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