Cookiebot keeps rejecting credit cards

Answered

Comments

1 comment

  • Official comment
    Avatar
    Cookiebot support

    Hi Jeralckx,

    As frustrating as this probably is, unfortunately we do not receive any information from our external payment provider about why a credit card is rejected. Often, though, it is because it has not been registered for 3D Secure, which is a requirement of the payment provider. You should try and contact your bank/credit card issuer and ask why the payment was rejected. A solution that works for many of our users is to add the credit card to a PayPal account and then add PayPal as the payment method for Cookiebot instead - Please see this for details and what you could do: https://support.cookiebot.com/hc/en-us/articles/360004719793

    Comment actions Permalink

Please sign in to leave a comment.