Cookie Bot Issues solution required

Answered

Ahgjobapplication

• June 25, 2018 10:03

I have noticed following issues with the paid account based on my experience and have not received a proper response as there is no support contact for paid service also.

Issue as

• I noticed when automated scan run after sometime it deleted all the old cookies which it has previously list. After running the manual scan again it still didnt detect any more cookies which is not good and give miss-leading information to the website visitor. Not sure why that happened? I had to manually add cookies to the system.
• If you enable Cookies for EU visitors then you cant call 'CookieConsent.renew()' if user travels ourside EU to change cookie setting <a href="javascript:Cookiebot.renew()">Cookie setting</a>.

First issue is more critical second issue `CookieConsent.renew()' show work irrespective where site user is

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• 

  Elina - vConnect - Community Supporter

  • June 25, 2018 14:24
  • Edited

  Hi Ahgjobapplication,

  Please check this post: https://support.cookiebot.com/hc/en-us/community/posts/360010410573-All-old-cookies-deleted-after-cookiebot-auto-rescanned-. Your first point issue seems to be similar. 

  Regards,
  Elina

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