Cookies not blocked

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Jan Mair

• November 10, 2020 11:36

Hello,

I am experiencing problems with the cookiebot implementation in an hubspot instance:

The cookie dialog is shown and correctly lists the cookies which are loaded within the page. But cookiebot doesn't supress any cookie from loading (htk, hs, ga, ba etc.). At some point in the testing I even received a console error regarding a JSON parse, but this is now gone.

Does anyone know what can possibly cause this behavior? Do I maybe have to wait for another scan so that the configure.js gets refreshed?

 

Thanks in advanced and best regards 

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• Official comment

  

  Kasper H.

  • November 10, 2020 14:40

  Hello Jan.
  
  I will recommend you create a ticket in our helpcenter with more details on the issue and adding the domain as well as your cookiebot account email as well. 
  
  You can create the ticket here: https://support.cookiebot.com/hc/en-us

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