dataLayer pushes working inconsistently

Completed

Gunnar Griese

• September 21, 2020 17:58

Hi all,

I am experiencing unusual behavior for the dataLayer pushes indicating the user's consent. On some devices/browsers the dataLayer pushes are coming in as desired on others no dataLayer pushes occur at all.

 

The implementation followed this guideline exactly:

https://support.cookiebot.com/hc/en-us/articles/360009192739-Google-Tag-Manager-and-Automatic-cookie-blocking

 

Any ideas what might cause this?

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• 

  Oleg Eremenko

  • September 22, 2020 06:41

  Same problem here, I've sent a ticket regarding this, the dev team is looking into this.

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• 

  Gunnar Griese

  • September 22, 2020 06:55

  Hi Oleg,

  Cookiebot support came back to me with the following instructions for a workaround:

   

  It appears a recent release resulted in events not getting pushed to the dataLayer anymore when using auto blocking and Google Tag Manager. 
  Our developers have been notified and are working on a solution.
  
  As a temporary work around, you can use this script to manually push events to the dataLayer is consent has been given:

  <script>
  (function () {
   var CookiebotEventsPushed = false;
   for (i = 0; i < dataLayer.length; i++) {
     if ( dataLayer[i].event == "cookie_consent_preferences" ||
       dataLayer[i].event == "cookie_consent_statistics" ||
       dataLayer[i].event == "cookie_consent_marketing")
         CookiebotEventsPushed = true;
   }
   
   if (!CookiebotEventsPushed && Cookiebot.consented) {
     Cookiebot.consent.preferences && dataLayer.push({ event: "cookie_consent_preferences" });
     Cookiebot.consent.statistics && dataLayer.push({ event: "cookie_consent_statistics" });
     Cookiebot.consent.marketing && dataLayer.push({ event: "cookie_consent_marketing" });
   }
  })();
  </script>

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