Cookies are not blocked (prior consent)
We are trying out CookieBot, but are having problems with cookies not being blocked.
All cookies have been categorized.
We are using "auto" but have also tried "manual" and marking up the script-tags.
As per: https://support.cookiebot.com/hc/en-us/articles/360003813593-Why-are-cookies-not-blocked-
When the page is loaded the first time (Incognito), all cookies are set. Then when click CookieBot-banner to only allow "Necessary" the cookies are removed (except necessary). But if we go to the next page/refresh all cookies are set again.
My question is could this be because some scripts are loaded async and also dynamically? Does this mean that CookieBot can't handle these? Would this mean we have to manually/programmatically check this? (even if they are categorized in Cookiebot admin)
Or is it something else we have missed?
One interesting point is when running CookieBot in Dev (Localhost) it seems to work as expected, but not in Test/QA. (but this could be due to other things)
We have also GTM but only for a few script, Cookiebot is set in the header as the first script. We did try adding it to GTM instead, but there was no diff in functionality.
Thanks your your help!
We'd need to take a closer look at the implementation on your website to determine what the issue is here.
Would you mind raising a support ticket?
Thanks for getting in touch. I see you also logged a ticket on this issue in our support system. I've responded to that request hopefully explaining the situation. Once we clear up the ticket, I will follow up here with an answer that could hopefully help other users experiencing the same situation.0
Hi, we are currently facing the same issue.
All Cookies of our Client Pages set the cookies before the consent.
Last time we checked this, it was kind of different-> accepting cookies -> cookies set
now we have this scenario
cookies set -> disagreed cookies -> cookies deleted
we are facing the same issue. Could you post the solution here?0
Here the same issue.
What is the right way to test, weather the cookie-settings in Browser of visitor are like he wishes?
I am testing with Chrome Developer Tool and can see, that statistic-cookies are deleted, if I agree only to necessary cookies. With Click on next site, the Google-Cookies are set again. They where classified as statistic in cookiebot-Settings.
Wie use a Premium Small Account.0
Documentation : https://support.cookiebot.com/hc/en-us/articles/360003813593-Why-are-cookies-not-blocked-0
In my Case the Drupal Module for Cookiebots makes the link so
this ist, what Cookiebot shows in the settings
I wasn't talking about Cookiebot script integration but about integration of scripts you want to block.
Read the documentation : https://support.cookiebot.com/hc/en-us/articles/360003813593-Why-are-cookies-not-blocked-0
Hi Lolo, thanks,
in my case, it is this script:
<script src="/sites/default/files/google_tag/my_google_tag_manager/google_tag.script.js?qcqzt2" defer="true"></script>0
This script looks like Google Tag Manager but integrated in an unconventional way by a CMS plugin for example.
Google Tag Manager is a tag management tool, allowing to trigger several third party services through a single container (which is Google Tag Manager). Normally Google Tag Manager alone does not place third party cookies on the website, only the third party tags executed by GTM set cookies. These tags can be triggered via the Cookiebot dedicated triggers instead of a traditional pageview trigger for example.
If you want to deploy GTM and Cookiebot this is the documentation : https://support.cookiebot.com/hc/en-us/articles/360009192739-Google-Tag-Manager-and-Automatic-cookie-blocking0
Régina, you should use this plugin if you are using Drupal : https://www.drupal.org/project/cookiebot_gtm0
Thanks, I'll try this module.0
We have the same problem and would like to know the solution and why Cookiebot does not appear to deliver on its promise.
- Cookiebot is set to automatic but the scan says that prior consent is not fully enabled.
- The cookiebot script IS the first item on the web homepage (which contains no forms).
- So if Cookiebot says that "automatic blocks cookies (except necessary) until the user has given their consent" how is it possible some cookies are not blocked, particularly when the cookie banner is set to explicit consent requiring the user to accept all cookies?
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