I have successfully on-boarded customers under the retail reseller model.
Based on the reseller agreement, the reseller is the first point of contact for supporting the customer. But what if the relationship with the customer ends? How can I remove him from my reseller account? The customer may wish to proceed on his own or find another reseller.
The only post I can find with some relevance is the Can I delete a 'pending' invitation from my reseller 'Customers' list? that states that it is not possible to delete an invitation that has already been accepted and is listed as ‘active’ using this method.
The 5.2 section in the reseller agreement clearly states that the reseller is solely responsible in offering First-Line Technical Support but there is no mention on how to end this responsibility.
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