Cookiebot problem with mmenu

Robert Pfeiffer

• March 08, 2020 02:51
• Edited

I have a problem with mmenu (https://mmenujs.com/) and Cookiebot.

mmenu doesn't work, if only the necessary cookies are allowed, but works if all cookies are allowed.

Tried already data-cookieconsent="ignore" in the script-tag. Didn't work either.

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  Spas – vConnect – Community Supporter

  • March 10, 2020 09:53

  Hi Robert, 

  The above described problem could be caused in case that the menu is setting cookies on your domain. In this case Cookiebot would prevent those cookies from loading until the specific consent has been given by the user. Could you please check if the menu is setting cookies and if so, please classify those cookies as necessary. 
  Also could you please tell me to which script tag you have added data-cookieconsent="ignore" attribute. 
  
  Regards,
  Spas

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  Robert Pfeiffer

  • March 11, 2020 04:13
  • Edited

  I can't see any cookie set by mmenu, but mmenu is reloading some other scripts.
  The script tag i've added 'data-cookieconsent="ignore"' was <script src="XXXXXXX/mmenu.js">/script>.
  I've now set the blockingmode to manual.
  Is there a way to load other scripts after approval by cookiebot in the manual mode, such as <script async src="https://www.googletagmanager.com/gtag/js?id=UA-XXXXXXXXXXXX"></script>

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  Spas – vConnect – Community Supporter

  • March 11, 2020 06:58

  Hi Robert, 

  It is possible to load other scripts (cookies) after approval by cookiebot in the manual mode. You need to implement prior consent on you website, you can learn more about what does 'prior consent' means here: 
  https://support.cookiebot.com/hc/en-us/articles/360004104033-What-does-prior-consent-mean-and-how-do-I-implement-it-
  
  By implementing prior consent Cookiebot will hold back all cookies/scripts and online trackers containing personal data that are not strictly necessary, until the user agrees to them by giving an appropriate consent. You can specify other scrips to appropriate cookie category by adding data-cookieconsent attribute so those scripts would be loaded after allowing that cookies category and giving consent.
  
  Regards,
  Spas

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  Office Chairs

  • September 12, 2020 15:18

  I am facing the same problem on site. I don't know what is the solution of this problem. Please guide me.

  Thanks!

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  Spas – vConnect – Community Supporter

  • September 14, 2020 07:58

  Hi Office Chairs, 

  If you are facing the same issue you could also switch to manual cookies blocking mode. You would also need to implement prior consent on you website, as mentioned above and in the following article. 
  https://support.cookiebot.com/hc/en-us/articles/360004104033-What-does-prior-consent-mean-and-how-do-I-implement-it-
  You can assign scrips to appropriate cookie category by adding data-cookieconsent attribute so those scripts would be loaded after allowing that cookies category and giving consent. 

  If you want to use automatic blocking mode, please try to add data-cookieconsent="ignore" attribute to the script which is blocked and not loaded properly.

  
  Regards,
  Spas

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  Lee Fb

  • January 04, 2021 02:51

  Can anyone find the right solution of this problem. Facing this issue on my website. Please guide me.

  Thanks!

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