Website Display Issues

Comments

6 comments

  • Avatar
    Debbie Heard

    Hi,  we are also experiencing a similar problem when installing/cookiebot on a Drupal8 website.  It looks like the javascript needed to build the site menu is being blocked.  

    We are against a tight deadline to get Coookiebot installed so any help would be appreciated.

    Many thanks

    1
    Comment actions Permalink
  • Hi Andrew and Debbie,

    Could you please provide us with a bit more information about your domain name, so we could investigate the issue and help you solve it afterwards instead of guessing since this unusual behavior could be caused from different things. 
    In case that you do not want to share your domain name here, you could submit a ticket with that information to the support team at https://support.cookiebot.com/hc/en-us/requests/new or contact Cookiebot support team at support@cookiebot.com 

    Regards,
    Spas

    0
    Comment actions Permalink
  • Avatar
    Tim

    Hi, 

    I have the same issue. When is add the cookiebot script to my page, the header images don't load and other parts of the website are invisible (like the main navigation). This makes using the cookiebot script impossible. Is there a fix for this issue?

    It's a squarespace site, and I follow all the steps to implement. The funny thing is, that until recently, there was no issue and everything loaded well.

     

    Kind regards, 

    Tim

    0
    Comment actions Permalink
  • Avatar
    Bjoern Jost

    Hi Folks,

    same here, the page is unusable with active CB script.

    I got two links for you for investigation, both have activated CB script, where one page has the wrong URL (due to being test enviroment in webflow, both are hosted on webflow thou):

    https://www.einfach.it <-- broken site with active script

    https://einfach-it.webflow.io <-- everything seems to be working fine, but I guess its because of the different URL

     

    I can't leave this up for a long time while being broken, I will have to remove the script soonish, so it would be awesome if you could check it out asap and inform me about it so I can remove the script until the issue is solved.

    Cheers
    BJ

     

    0
    Comment actions Permalink
  • Avatar
    Bjoern Jost

    Hi there,

    any news on this topic?

    Thanks!

    0
    Comment actions Permalink
  • Hi Bjoern,

    The above described issue could be caused by several things and it would be really difficult to locate the exact problem without seeing the domain in question. You have send us two domains but I cannot see the Cookiebot running on the first one (the cookiebot script is disable/commented), while the second domain is not active (404 - page not found).

    Could you please provide us with a bit more information and your domain name, so we could investigate the issue and help you solve it afterwards instead of guessing since this unusual behavior could be caused from different things. 
    Please submit a ticket with that information to the support team at https://support.cookiebot.com/hc/en-us/requests/new or contact Cookiebot support team at support@cookiebot.com 

    Regards,
    Spas

    0
    Comment actions Permalink

Please sign in to leave a comment.