Can't Accept Cookies


1 comment

  • Hi Dan,

    Unfortunately, I could not tell you how you could check the above described case scenario because it could be caused from a lot of bugs, both Cookiebot or user's browser. But you could ask the specific user for more additional info which could be really helpful for finding and reproducing the bug. 
    Could you please ask the user to share further information about the issue, such as steps to reproduce, browser, if there are some errors in the console, etc. In order to help you find the issue and solve it afterwards we would need more details, basically any information would be useful. 
    Just as a guessing I would suggest to clear all types of cache and try again, in this way you could simply check if it is some browser bug or it is something related with the Cookiebot itself. 


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