Contact form not showing feedback message with only necessary cookies accepted

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  • Hi tftf, 

    In case that Cookiebot blocks the 'thank you' message pop-up it means that this pop-up is setting cookie on the site which is hold on until the user accept all cookies. Please try to check if the contact form is setting a cookie regarding the thank you message pop-up and classify it as necessary. 
    Could you please also tell me if you have tried to allow all cookies and then use the contact form, do you see the thank you message? 

    Regards,
    Spas

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    tftf

    Hi Spas,

    Thank you for your reply.
    I found a setting in the website builder to disable marketing and tracking cookies. Since we do not use or plan to use this kind of data, I disabled these cookies, re-scanned the site and pasted the new cookiebot script.
    This seems to have fixed the problem.
    Thanks again,

    tftf

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