Incorrectly billed, please respond to ticket

Jasmin Becker

• November 03, 2019 14:39

You told me to have my support ticket sorted out before november so I would not be double charged but instead I did not hear back from you in over 14 days and I WAS billed two times by now... 

Please respond to my ticket and sort out my issue. 

https://support.cookiebot.com/hc/en-us/requests/30780?page=1

Thank you very much

 

Jasmin

1

• 

  Jasmin Becker

  • November 06, 2019 13:10

  Can someone please finally help me out... Have been wrongfully billed

   

  Thank you

  0
• 

  Spas – vConnect – Community Supporter

  • November 11, 2019 07:52

  Hi Jasmin,

  This could be some kind of misunderstanding which I believe that could be sorted out. Please contact the Cookiebot support team at support@cookiebot.com and describe the situation. I believe that they would manage to deal with this in short term and help you solve your issue. 

  Regards,
  Spas

  0
• 

  Jasmin Becker

  • November 11, 2019 15:44

  Hi Spas, 

  thanks for your answer, but I wrote them already multiple times. 

  Been waiting for an answer now for more than 4!!! weeks... 

  Please review the above mentioned ticket and help me finally... 

   

  Thank you very muhc, 

   

  Jasmin

  0

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