Cookiebot broke my wordpress site

Nexidia

• October 02, 2019 15:19

​If I install the suggested js code or install Cookiebot plugin many site features stop working.

For example, the header in the mobile site disappears, photos disappear on all pages and many other problems occur.

I have always had a good time with Cookiebot, I don't understand what happens this time, on​ wordpress website​ www.d-piu.com ​i​ ​had to turn off Cookiebot, but I'm paying for it.

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  Dina Hvidgaard

  • October 09, 2019 08:43

  Have you checked if it is in all browsers?
  
  Have you set cookie-blocking to "automatic" or "manual"?

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  Nexidia

  • October 09, 2019 09:52

  Hi,

  yes, i checked in all browsers

  i set AUTOMATIC

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  Dina Hvidgaard

  • October 09, 2019 09:55

  That setting broke it for me too. I have it set to "manual" until I dare try it again. I believe the site needs to be scanned before it works properly.

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  Nexidia

  • October 09, 2019 10:06

  So if I set "manual" the site should not break?

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  Dina Hvidgaard

  • October 09, 2019 10:51

  I'm no expert, I just chose "manual" and my troubles were gone. I'll try to set it back to "automatic" again soon because as I understand it is the best way. I'm not with Cookiebot, I'm just a user like you :)

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  Nexidia

  • October 14, 2019 10:15

  What you advise me is not the best method because it makes Cookiebot useless.
  
  Is there a Cookiebot support?
  Good service must have adequate support ... I feel abandoned!

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  Spas – vConnect – Community Supporter

  • November 05, 2019 14:13

  Hi Nexidia,

  The above described problem might occur because the cookiebot script it not inserted as a first script into the head section. You should add the Cookiebot script at the very top within the HEAD-tag of your website. Please check the general implementation guide for more detailed information because this may be one of the reason why Cookiebot conflicts with other scripts and plugins: https://www.cookiebot.com/en/help/
  
  However, the other reason why Cookiebot might blocks other scripts and plugins is that those scripts/plugins are setting cookies which are not classified and allowed by the visitors and therefore Cookiebot does not load them. If other scripts/plugins are setting cookies on the website you should classify those cookies and enable prior consent. 
  Another solution which might works is to move/include the other scripts to the footer so they do not conflict with Cookiebot script which should be added into the head tag of your website.

  Could you please tell we if the other scripts/plugins work after giving a consent and allowing all cookies on the site. I am asking this because in case that other scripts/plugins are working after allowing cookies this means that everything is working as it should. This is how Cookiebot works, it blocks/holds all elements which are setting cookies on the site until the user allow them. This is not a bug or a problem, this is how Cookiebot works and expected behavior regarding the GDPR requirements.  

  Regards,
  Spas

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